Payment Method Registration Errors [Error Code 401 and 601]

[TAZ2aw]

When this game first came out, I really enjoyed playing it. Being in the military I am subjected to living overseas. I am guessing that since I registered on a JP IP address it is unable to accept my CC information. I have tried using US VPN. I ensured my information was all correct and have tried both mine and my wife's CC. I even waited two months for them to resolve this issue. Honestly I am one step away from snapping the game in half and never purchasing another great game like this from your company. YOU NEED to FIX this issue. You said you fixed it on SEP 3rd which was a lie. I really would like to play this game but I am unable to. And before anyone says use Ultimate Pay stop right there, because that company is a load of crap. I shouldn't have to rely on a middle man. SE fix it now!!!

[Hycinthus]

Anyone still having issues trying to sub.or is it just me?

Has it been 30 days since your last attempt? I was having issues like all of you, but then tried again with my same card, and it worked.

[lanems]

I also had 601 error registering card, I assumed it was because my bank is in NA but I currently live in South Korea - so I tried using paypal through ultimatepay but I was surprised that even my paypal account was declined. Has anyone else had paypal account declined when purchasing crysta? It logs the transaction in my paypal history, but shows that it was cancelled by PlaySpan every time... I enjoyed the first 30 days, but looks like that's all I will be playing.

[alasdair]

just tried to pay got the error 401. tried multiple cards they all have money tried to buy crysta and pay for it that way but unable to purchase crysta same error. no problem with my bank the problem is YOU SE. open your damn eyes and accept the fact that there is no problem with us the problem is YOU. the way i see it you dont deserve anyones money.

[Kyunya]

Okay..Now I am getting the 601 error here as well..My 30 days trial is ending in two days, and I wish to continue playing the game.
So far, it seem like SE doesn't very care about this...

[Robertk]

Same deal here, trial period ended.. Upon activating new payment method receiving a 601. This is just a huge dissapointment that got even worse when SE tried to put the blame on our side / problems with financial institutions.

SE, you better fix this fast or it will result in a big disaster.

[Kyunya]

Solution found:
I was able to pay it on my workstation VM machine with pure Firefox(no plug-in whatsoever)
Is the same credit card which keep showing up with bunch 601 error on Firefox/opera/chrome/IE from my gaming machine.
Both my workstation VM machine and gaming machine are on the same network, but my workstation VM machine is running on Ubuntu.
BTW, I tried over total 20 times on my gaming machine..I am doubting if the 30 days block actually existing....

[Shinzu]

Somehow miraculously worked on iPhone's safari...
Oddly enough I got error 601 on the iPhone too, pressed back(below the error message) and it popped a different screen to confirm payment and it went through.

[GypsieBell]

Error 11000?
Cannot find fix for this.

I have the ultimate game card..I just cant use it, when I click on add crysta, I select the amount and get directed to an error 11000 message then it logs me out.

I see other people in Australia have had this issue, Im NZ is it related to this?

I am a bit concerned seeing everyone complaints about how terrible the customer service is. I think I might end up using my game card elsewhere and cancel my account if they don't learn to take peoples money.....
If this is my fault by some chance, please explain this better then giving me some error code I cant track down the -- meaning of.

This is the first mmo I have ever played where the company doesn't know how to take peoples money...
seriously, fix your system please.

[Tyro]

Omg its a freaking miracle!! Now Crysta is available for my country and could pay through Ultimate Pay! You guys should check if Crysta is available for you too.

Finally I'm back in game!