Since my thread was deleted I'll post this here.

Here is the following log of a tech support conversation I had with this grade F tech agent. I suggest you get a better hold of your agents SE or you're gonna start to lose many more clients than you already have.

tl;dr people. This is basically me asking for support for a known issue and even while I asked for a supervisor to handle my case he removed me from the conversation.

If a developer catches this and sees it fit as feedback and needs my ticket to provide further proof, feel free to ask for it

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello.
You: Ok.
Agent Thomas A: In order to properly assist you I will need to verify the account in question. Please provide me with the following information.

Name
Date of Birth
Email
Address(Including City/State/Zip)
Deleted because of sensible information.
Agent Thomas A: What information were you trying to change?
Agent Thomas A: Ah, unfortunately, a region cannot be changed on an account under any circumstances.
You: I'm trying to change my region to united states so I can process my payement.
You: Hmmm.
You: So then Thom, mind if I call you Thom, Thomas?
Agent Thomas A: I do not mind.
You: Cool, thanks Thom.
Agent Thomas A: Was there any other issues that I could assist you with at this time?
You: I'm having an issue right now then, there is now way I can pay my account. I'm using the same credit card I used to pay my account the first month but now since the CC was out of funds the day the payement proccesed the account got cancelled. Now, the money is available in my account and I already used it to pay my other account but the region on that other one is United States so I went ahead and payed via Crystal with my VISA.
You: But, when I go on and pay this account, it's denying my CC info, even though it's correct.
You: I'm wondering if there is any way you can assist me in order so I can enjoy the product I purchased.
You: I also cannot pay via Ultimate thingy or a timecard because the option is not allowed for my region which is Puerto Rico even though Time cards are sold in Puerto Rico.
Agent Thomas A: Unfortunately for this case, there was a decline due to security purposes and due to suspicious activity there was a block placed on this billing method, this block can last up to 30 days. I am unable to provide assistance in changing this or clearing the block. There are plans to make Puerto Rico available for Crysta use but unfortunately, you would need to wait until that becomes and option or wait for the block to come off of this account.
Agent Thomas A: Are there any different issues I can assist you with right now?
You: give me a sec
You: Is there any way I can provide any sort of information so this ban can be lifted now?
Agent Thomas A: There is not a way to lift this block.
You: why was this block implemented if the transaction came from the same IP this account is being used on all the time?
You: Well one of the three locations I use the account to play
Agent Thomas A: Unfortunately, there would be no more information that I could provide outside of what was given. I would not be able to go into details as to why the transaction was declined, only that it was.
You: Then how am I supposed to enjoy the product I bought
Agent Thomas A: Unfortunately, I have provided you with all of the information that I can provide. There was a decline due to security purposes and due to suspicious activity there was a block placed on this billing method, this block can last up to 30 days. I am unable to provide assistance in changing this or clearing the block. There are plans to make Puerto Rico available for Crysta use but unfortunately, you would need to wait until that becomes and option or wait for the block to come off of this account.

Agent Thomas A: Was there any other issues I could assist you with at this time?
You: Can you direct me to your supervisor?
You: Or any higher ranking officer than you?
Agent Thomas A: I am seeing if one is available, but for this case, there would be no further information to provide.
You: Thanks. It won't matter, I still would like to talk to him though.
Agent Thomas A: Unfortunately, there is not a supervisor available to speak with at this time as there is no way to lift a block on an account once it has taken place.
You: Is there is no supervisor available or I'm not being directed to one because the question doesn't seem fit for a supervisor?
Agent Thomas A: I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Agent Thomas A has disconnected.



Attaching Images for further proof and not trolling.

<a href="http://imgur.com/tjApWNu"><img src="http://i.imgur.com/tjApWNu.jpg" title="Hosted by imgur.com"/></a>

<a href="http://imgur.com/hjcyHkV"><img src="http://i.imgur.com/hjcyHkV.jpg" title="Hosted by imgur.com"/></a>

<a href="http://imgur.com/LKOQygu"><img src="http://i.imgur.com/LKOQygu.jpg" title="Hosted by imgur.com"/></a>

<a href="http://imgur.com/Mj9Fbg5"><img src="http://i.imgur.com/Mj9Fbg5.jpg" title="Hosted by imgur.com"/></a>

<a href="http://imgur.com/ng2u322"><img src="http://i.imgur.com/ng2u322.jpg" title="Hosted by imgur.com"/></a>