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  1. #1
    Player
    Grandmasthong's Avatar
    Join Date
    Oct 2013
    Posts
    26
    Character
    Reigning Fire
    World
    Exodus
    Main Class
    Arcanist Lv 50
    Their customer support is horrible, like it always has been for the last. They wont take 3 credit cards, 1 bank card, and two different paypal accounts. This is outrageous, and almost as bad as it was when they first changed over to SE accounts. If they can't provide functioning payment services I request free service till they do. This is not uncalled for or too much to ask, especially if they want to keep any paying customers.
    (0)

  2. #2
    Player
    Shadow78's Avatar
    Join Date
    Oct 2013
    Posts
    19
    Character
    Ayumi Takagumi
    World
    Cerberus
    Main Class
    Archer Lv 80
    Quote Originally Posted by Grandmasthong View Post
    Their customer support is horrible, like it always has been for the last. They wont take 3 credit cards, 1 bank card, and two different paypal accounts. This is outrageous, and almost as bad as it was when they first changed over to SE accounts. If they can't provide functioning payment services I request free service till they do. This is not uncalled for or too much to ask, especially if they want to keep any paying customers.
    In fact i got the same idea. I mailed them to say that, and i got a reply-type email telling me their shit. (ID account, bank account, where you live etc etc...)
    So i reply them and i'm waiting for their answer...It's been 2 weeks now i cant play because and under the responsibility of SE.

    I'm thinking about US people (cos i'm french and we dont have it, basically we dont have this form of civil law in europe), which can pursue with "class action". The intent could be "impossible to pay with CC while the game has been bought." it's obviously their fault and we cant play anymore (after one month offer with the game). Then they have to free all acounts until they fix the pb. Can US people do that in mass?
    (1)
    じゃ またねえ