Payment Method Registration Errors [Error Code 401 and 601]

[InoriYuzuriha]

Would it be a waste of time to call SE through their phone support?

Yes big waste of time...
it'll be like "You can try another payment methods... if theyre not avaible at your region, wait 30+ days and try again."
Hope now is pray that SE add more payments methods(world wide) or fix this stupid error.

[Swiper]

I'm wondering as to why SE doesn't just add a paypal option?

I mean its not hard is it to just add a "check out with paypal" or subscribe using "paypal" option in the mogstation?

[Maneki-neko]

I'm wondering as to why SE doesn't just add a paypal option?

I mean its not hard is it to just add a "check out with paypal" or subscribe using "paypal" option in the mogstation?

Yeah I would love a PayPal option, it would make subbing so much easier! I did ask their superb support about this but got my ticket closed without explanation. Guess they don't want money.

[Garbar]

so pissed off. Wasted 4 days trying to pay. Chat support dropped me also after 3 hours. I've called my bank and they don't even see anything other then the test $1 transaction go through.

SE is about to lose another 5 subs (my group). No wonder they lost 600 million dollars last year

[Orion31]

so pissed off. Wasted 4 days trying to pay. Chat support dropped me also after 3 hours. I've called my bank and they don't even see anything other then the test $1 transaction go through.

SE is about to lose another 5 subs (my group). No wonder they lost 600 million dollars last year

Exactly... they lost touch with with the why they do what they do and are only focused on the results of what they do which is making a profit. It's not because their Triple A games didn't sell, they were great games, but they just don't believe in their games anymore. They believe in just making a profit. Hence why their customer support is terrible, their lack of communication with the community, and why their Triple A games didn't sell as well as expected.

Well that is just my opinion though. I'm still unable to pay, I was told over the phone that my situation is under "intense investigation" but words only say so much and I doubt there will be any action to those words. I'm going to try again in a month, if I am still getting errors in a month, I'll be done for a while. Maybe try Dragon's Prophet... I have it downloaded but have yet to try it.

[Bogmali]

So even with purchasing Ultimate Game Cards, the system still declined them for me But Ultimate Pay was a lot more responsive than SE's customer support and they are working on fulfilling my Crysta purchase process. The problem I was told is that there are multiple layers of fraud protection, which is great for the paying customers, and ironically it is so damn great that it is also driving customers away!

UPDATE:

My subscription has been restored thanks to UltimatePay's prompt customer service. Purchased 2 $20 Ultimate Game Card and redeemed them for Crysta, now I'm good for another 60 days. I wish that SE had the same service

[Jazellija]

I gave up and went to the site someone mention a few pages back (game.co.uk) and got me a 60-day card using paypal.

I've posted this into a few other threads regarding this but I can confirm that this DOES work for New Zealand accounts. I ordered it this after noon and it appeared in my email inbox as soon as business hours started in the UK.
The 17 pounds equates to $34 NZD so we might be losing a few bucks in the conversion but at least the addiction can be sated till they fix their borked payments system.

[Garbar]

From Australia should I use the Ultimate game card site or the game.co.uk one?

Also I see everyone going the 30 dollar option, can you not purchase $15 and get a 1 month ?

[Jazellija]

Since i am not in Australia so I cannot confirm if it will work their but i would assume so since we're in the same geographical area and both are part of the EU registrations.

Sadly there are no $15 1 month cards only 2 months.

[Garbar]

Just bought a $20 card - having trouble entering it though. When i click on FF from the ultimate game card site it takes me to the SQ login site and I cant find any option to use it? I buy crysta with it I assume?