Payment Method Registration Errors [Error Code 401 and 601]

[RubySt]

First I opened a ticket at SE Support Center ("Contact Us"). Category: Billing/Payment and subject "Error 401/ 601". You have to send them the following information (explained here: http://support.eu.square-enix.com/fa...=2&kid=68643):
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message

After filling out all the gaps you receive a confirmation email. A few days later they contacted me via email and asked for the picture of the credit card. So I sent the picture as requested (only last 4 numbers visible) to sel-id@square-enix.com. Subject was my ticket number. In the body of the email I just wrote "... picture of my credit card as requsted", my SquareEnix ID and the ticket number again.

I had to be patient, but they solved the problem. :-)

[Bleizahr]

First I opened a ticket at SE Support Center ("Contact Us"). Category: Billing/Payment and subject "Error 401/ 601". You have to send them the following information (explained here: http://support.eu.square-enix.com/fa...=2&kid=68643):
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message

After filling out all the gaps you receive a confirmation email. A few days later they contacted me via email and asked for the picture of the credit card. So I sent the picture as requested (only last 4 numbers visible) to sel-id@square-enix.com. Subject was my ticket number. In the body of the email I just wrote "... picture of my credit card as requsted", my SquareEnix ID and the ticket number again.

I had to be patient, but they solved the problem. :-)

Thanks Ruby! If all these steps can actually fix the problem it would be great! Many friends in my linkshell have this payment issue right now, I will let them know about this.

[sephyr]

First I opened a ticket at SE Support Center ("Contact Us"). Category: Billing/Payment and subject "Error 401/ 601". You have to send them the following information (explained here: http://support.eu.square-enix.com/fa...=2&kid=68643):
o SQEXID
o Payment method you are trying to use (credit/debit card or Crysta)
o Type of the card used (Visa, MasterCard, etc.)
o Country the card was issued in
o Country you are currently in
o Name of the bank that issued the card
o Number of times you tried to process the payment after you got the initial error message

After filling out all the gaps you receive a confirmation email. A few days later they contacted me via email and asked for the picture of the credit card. So I sent the picture as requested (only last 4 numbers visible) to sel-id@square-enix.com. Subject was my ticket number. In the body of the email I just wrote "... picture of my credit card as requsted", my SquareEnix ID and the ticket number again.

I had to be patient, but they solved the problem. :-)

I tried to click the link so I could check the info, unfortunately, it now says: "The Knowledge Base article you are attempting to access does not exist." I have the best luck in the world.

Did some checking, the URL has changed. Here's the new link for the same article: http://support.eu.square-enix.com/main.php?id=5383&la=2