Payment Method Registration Errors [Error Code 401 and 601]

[Soujiro]

Should I buy the game for PC Platform for getting a free month again? and starting all over again? SE please fix this shit we payed for your game and you aren't giving us the service that we paid for.

[Shawnji]

I sent an an e-mail to support and basically got the same response. I live in Japan, but have a US debit card that's tied to my valid address in the US, but it just doesn't want to go through. I've opted to use paypal, but I'm stuck waiting the three-five days for them to move the funds from my bank account. Then I'll have to hope PayPal works, otherwise I'm SOL. I was inclined to think the issue was legitimately with my bank at first because I've had a similar issue adding funds to PSN with the same card, but after seeing how many people are having issues, I'm not sure what to think. It's also through Visa, so I'm curious if it's the issue that other guy was talking about a few pages back.

Regardless, I think Square-Enix needs to find some way to make this whole process easier on their customers. In this age of constant international travel, you'd think I ought to be able to just buy a Crysta card here in Japan and use it whether I have a US account or not.

[Devuse]

Well, guess I am like a lot of people in this thread SE, love your game but your customer service is a disgrace.

Interesting in this day and age that a company can be doing so well that you don't need money. It really can't be that hard for you to collect a payment, or speak to the major credit card providers you have listed to make sure they will clear the way for you, can it?

There are other games that will, and have already taken your money so I guess you are now at the back of my service queue.

Be careful of how light you want the loads on your servers to be SE. In the coming weeks you may get your wish, and yet another failed game executive may well be asked for his apology letter and to fall on his sword for the good of this company. History does seem to repeat round here.

Well, off to play other things(and give others my money)

Regards,

Devuse.

PS Yes I realise that SE more than likely does NOT bother reading these threads.

[NGdraconoss]

i paid my fee almost two days ago, using credit card, i've waited a email or something, but nothing happens, i'm missing something? I'M LOOKING FOR SOME HELP !, i can't found what to do. SE you should put more info on your pages and fix these ERRORS, nice game, i loved FF series until now, sooooo lame services and logistics.

[NGdraconoss]

I can't play because SE doesn't let me pay my subscription fee ... and i paid my fee almost two days ago, with credit card, no error launched and i've waited a email or something, but nothing happens. AND NO TECHNICAL SUPPORT, I'M LOOKING FOR SOME HELP ! i'm trying on every post of SE and no enough info.

[T2teddy]

I just tried to sub because my time ran out while I was out of town.
What do I get

An error has occurred..
Please confirm the status of any relevant options and then try again.
As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again.
If you are registering a payment method with a payment service provider, please contact them directly.
(Error code: 601)

So, I clicked the back button at the bottom of the page as told to do to review my account and got this:

ERROR (-24202)
A technical issue has occurred.
Try accessing the site again. If the issue still has not been resolved, please contact the Square Enix Support Center.

I want to play the darned game dudes! This is ridiculous.
Tribal Wars takes it, GW2 took it, Rift takes it and WoW also takes the SAME CARD.

so what's your problem?

[Dratsab]

I live in South Africa. Square sells the game here on all the store shelves, but doesn't let South Africans pay for the subscription. This is theft. I have paid for a game that only has a one month 'free trial' (anyone see the irony there?).

I have never encountered a company so inept that they are unable to accept their customers' money.

My suggestion is for everyone to just give up on FFXIV and allow it to be the dismal failure it was clearly always destined to be.

[Samich4ME]

So i have to try again in 24 hours? and that doesn't work what then? do I try the next day and the next day? because I have checked and done everything you have said, I just dont understand why... is it because I live not i EU? and in NZ?

[T2teddy]

Oh heck I live in Canada and they don't want my money either apparently.
NO. I should not have to wait 24/48/72 hours for my card to be processed when it takes 30 seconds with my other games (one of which uses Globalcollect like you do!!!)
So too bad so sad SE.
You've lost yet another willing-to-pay-but-you-won't-let me customer

[Gandrake]

Just talked to someone from Square by chat and they gave me two options, one was

SEE Karen: Can you please send a scan or digital picture of your credit card, with the name and only the last 4 numbers clearly visible to the email address sel-id@square-enix.com.

Please make sure the other digits of your card number are not visible (blacked out).
Please ensure that the attachments do not exceed 5MB in size and write 'Ticketnumber xxxxxxx' in the subject line.

SEE Karen: I will then escalate to our account department and you will be contacted again in an email."

or i could get a time card from anywhere in EU -- i live in NZ and my account is EU so it will work.

You: if i buy a game card from the UK for example will it work here in NZ for my account?
You: time card**

SEE Karen: Your account is EU so it should yes

Thats what i got from them.