so after waiting in queue for hours I finally got one of there retarded agents and this is how it went.


You: hi
Agent Joseph M: While I look over your ticket information, may I have your first name please?
You: XXXX
Agent Joseph M: Thank you XXXXX. I see you are checking the status on a suspension, is that correct?
You: yea
You: I want to know how long my account is locked for
Agent Joseph M: Ok, I can open the account, verify it with you, and we can go from there.
You: i tried to do my sub but kept getting the 601 and 401 error
Agent Joseph M: Ok, am I looking into SQUARE ENIX ID XXXXX from the ticket?
You: yea
Agent Joseph M: For security reasons, please provide us with as much of the following information that you can:
Name
Date of Birth
Email
Address (Including City/State/Zip code)
You: xxxxxx
Agent Joseph M: Ok, where are you currently located?
You: xxxx
Agent Joseph M: So you want to check how long the automatic lock out for the 601 and 401 errors has left, is this correct?
You: yea
You: i want to know how long the lockout is before i can try again
Agent Joseph M: Ok, I just need the card number you used and I can check for you.
You: may i ask why you need my card number?
Agent Joseph M: We need the card number to look it up through our billing and fraud data base, it will show if the payment method was used, and if it has any lock outs associated with it.
You: xxxxxxx
Agent Joseph M: Thank you, just a moment while I check that for you.
You: kk
Agent Joseph M: Sorry about that wait, I did check with the billing and fraud department, unfortunately we can not guarentee access to the game outside of the support territories, those being Japan, European, and North American. The card was just not able to be applied currently, most likely because of the card's registered area if it is the xxxx.
You: what kind of bullshit is that
You: you sell a product but it is not a guarantee it will work in certain regions?
Agent Joseph M: The error codes are most likely because the game isn't fully supported in your region, do you know if Crysta is available in the SQUARE ENIX account manager?
You: no it is no
You: not
You: i used this same card for ver 1.0
You: so what is the problem that i cant pay for 2.0
Agent Joseph M: Unfortunately all we are getting is a general error, there isn't a specific reason given. However as the "my location" are not within the support regions we would not be able to guarantee service.
You: i thought this was a world wide game
You: you sell a product but cant guarantee the service for certain regions?
You: this sounds like fraud to me
You: my brother in the next room can pay for his account but i cant
Agent Joseph M: It is only in the support areas listen on the web site, you would need to select a region in order to create the account. Only the support regions are available to be selected.
Agent Joseph M: Some people may be able to get the account to work outside of these regions, but it is unsupported.
You: so you are telling me you took my money for a game that i cant even play
You: tell me what that sounds like to you
You: so is it possible to change my account to a region that is support?
Agent Joseph M: I do apologize about the situation, but unfortunately if the payment doesn't work on the account we would normally see if there is something we could help with or inform the customer of. The only issue we can see aside from the general payment attempt failed on the account is that your current area is out of the supported area.
You: yes i get that bullshit excuse
You: how do i solve it now
Agent Joseph M: Unfortunately not on the account you currently have, you could create a new account if you would like, but they can only be created for the supported areas.
Agent Joseph M: Once the account is created by the user, the country code, name, and date of birth can not be changed.
You: you have to be kidding me
You: so my problem cant be solved?
You: is this is what you are telling me?
Agent Joseph M: We can not changed the region, and any payment attempts made outside of the supported area are not guaranteed to be available.
You: look just give me a straight ancer
You: can my problem be solved? yes? or no?
Agent Joseph M: Not in regards of changing the country code on the account, no. It is possible to make a payment out of the supported region but it is not guaranteed.
You: so exactly what am i so pose to do with a game and account that i cant even pay to play?
Agent Joseph M: Are you and your brother using the same card?
You: no
You: different cards
You: same address
Agent Joseph M: You may want to try the card they are using as it seems to be working. Just be sure the addresses on the account are the same. There is no guarantee, but it's the best option I can think of.
You: we did try that as well but got the same error
You: i was told that you cant use the same card on 2 different accounts as well
You: im guessing that is why it doesn't work
You: is that information correct?
Agent Joseph M: That may be, some banking institutions allow it, and others don't because it looks suspicious for the same card paying double of the same amount at the same time.
You: we never had this issue back in 2010 he was paying for my sub, cause i did not qualify for a credit card but now i have my own and i cant even pay for this game
Agent Joseph M: I do apologize for the confusion and inconvenience. I wish there was more we can do, but we have exhausted all of our options currently.
Agent Joseph M: The only thing I can suggest is to follow the LodeStone to see if there are any announcements regarding the expansion of our supported areas.
Agent Joseph M: Are there any different issues I can assist you with right now?
You: you guys are nothing but thieves who sell a product but don't even say which regions the game is supported by
You: this is the FIRST mmo i have come across that is only available in certain regions
You: thank you but i will just cut my lost and take my money somewhere else and just to find a way to make people see you are nothing but scam artist and a fraud company thank you and i hope SE goes bankrupt
You have disconnected.




and that is it went, it seems that this game is buy at your own risk because they don't guarantee it will work in certain regions.