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  1. #1
    Player
    Pugogo's Avatar
    Join Date
    Oct 2013
    Posts
    2
    Character
    Momo Chigusa
    World
    Behemoth
    Main Class
    Conjurer Lv 50
    I've been having the same issue since Friday. I live in Australia and I purchased the V2.0 pre-order, which gave me a month of free play. I made sure to subscribe a couple of days before the free-trial finished to ensure no disruptions, I noticed it had billed me $1.45. I realised this was probably a "confirmation transaction" or w/e as it has happened with other companies in the past and figured the payment would go through. Since I play with my boyfriend a bunch of friends (all who have managed to subscribe, they all live in Canada/NA) I am somewhat distressed over the fact that I am unable to continue playing. On Saturday I noticed the payment still hadn't gone through, and (very stupidly) attempted again and I now have another $1.45 being transacted from my account. I waited, and now it is Monday and still no payments have gone through (all say PENDING). I am aware today is a public holiday, but even then it shouldn't be too much of an issue. I called my bank on Saturday night and gave them the OK to allow transactions from SE and that is all apparently on file and confirmed. I am going to call in the morning, as the more I wait the more impatient I get. My father is also having this issue, though he has 5 billings of $1.45. We are both IMMENSELY IRRITATED, and just want to play our games.

    Don't get me wrong, the game is absolutely amazing and I haven't enjoyed playing a game this much in years, but the customer service is incredibly lacking and it is started to make me wonder if I should bother anymore. :l
    (0)

  2. #2
    Player
    zarok99's Avatar
    Join Date
    Oct 2013
    Posts
    3
    Character
    Zarok Lighting
    World
    Ultima
    Main Class
    Marauder Lv 35
    same error here, I live in italy;Saturday mog station gave me that he had left the subscription that I chose, but on Sunday I tried to go on the game but told me to check mog station and after I read that I was not activated the subscription so I tried to redo the subscription, but in the end gave me a 401 error, do not know anymore what to do someone have any ideas?
    (0)
    Last edited by zarok99; 10-07-2013 at 09:35 PM.

  3. #3
    Player
    Akrillus's Avatar
    Join Date
    Oct 2013
    Posts
    6
    Character
    Ahmr'a Gexo
    World
    Hyperion
    Main Class
    Thaumaturge Lv 60
    401 is being blocked at SE. Wait a couple days and try the method I posted above.
    (0)

  4. #4
    Player
    Akrillus's Avatar
    Join Date
    Oct 2013
    Posts
    6
    Character
    Ahmr'a Gexo
    World
    Hyperion
    Main Class
    Thaumaturge Lv 60
    Square Enix QUIT USING 3RD PARTY PAYMENT COMPANIES!
    (1)