I've been having the same issue since Friday. I live in Australia and I purchased the V2.0 pre-order, which gave me a month of free play. I made sure to subscribe a couple of days before the free-trial finished to ensure no disruptions, I noticed it had billed me $1.45. I realised this was probably a "confirmation transaction" or w/e as it has happened with other companies in the past and figured the payment would go through. Since I play with my boyfriend a bunch of friends (all who have managed to subscribe, they all live in Canada/NA) I am somewhat distressed over the fact that I am unable to continue playing. On Saturday I noticed the payment still hadn't gone through, and (very stupidly) attempted again and I now have another $1.45 being transacted from my account. I waited, and now it is Monday and still no payments have gone through (all say PENDING). I am aware today is a public holiday, but even then it shouldn't be too much of an issue. I called my bank on Saturday night and gave them the OK to allow transactions from SE and that is all apparently on file and confirmed. I am going to call in the morning, as the more I wait the more impatient I get. My father is also having this issue, though he has 5 billings of $1.45. We are both IMMENSELY IRRITATED, and just want to play our games.

Don't get me wrong, the game is absolutely amazing and I haven't enjoyed playing a game this much in years, but the customer service is incredibly lacking and it is started to make me wonder if I should bother anymore. :l