Payment Method Registration Errors [Error Code 401 and 601]

[Sirch]

Got locked out two days ago due to there being an error with my payment. Didn't get the email warning me until I couldn't log in anymore.

• So I went to mog station and tried entering it all again.
• Proceeded to get 401 error on 3 different credit cards from different banks.
• Checked with said banks but they hadn't seen any activity.
• Emailed support, still waiting for any reply.
• Decided to try ultimate play card.
• Found out Crysta may not be supported in my region (New Zealand).
• Currently examining what else to play since I don't see this getting resolved anytime soon.

So to recap I'm out $20 on a play card I can't use (my fault I guess).
If anyone could confirm crysta option available or not in oceania region that would be awesome. I see no option on mog station and the regular account page just gives me an error when I try to buy crysta.

[Mihael_Longclaw]

Are you able to buy Crysta? Do you have a PayPal account? If you have PayPal you can try to add funds to your account with the card. At least you won't lose them then.

When I tried buying Crysta, I got 401'd, when I tried to subsribe directly it was 601.
I also have no PayPal :S

[Bogmali]

Tried 3 different times in a 2 week span and still get the 401 error, called my bank and they are not even seeing the charge come across! I've tried going the straight payment and Crysta routes and both were failures!

UPDATE:

Decided to submit a ticket and received a confirmation.....Let's see how long before I get an explanation as to what is causing this BS

[Furies]

SE account management site, its the most awkward nonfunctional interface i ever seen !!

oh, i also got the 401 error, on two cards. when going into each card detail, i see 1euro debit. which means, SE passed card authorization, but didn't complete transaction.

[Mikeyeli]

It would be nice if SE recognized they have a serious issue in their hands, but them just looking the other way really disappoints me. I dont know if SE realizes that people are actually upset about not being able to give them money, I cant believe im actually begging to give my money away.

[Maneki-neko]

If anyone could confirm crysta option available or not in oceania region that would be awesome. I see no option on mog station and the regular account page just gives me an error when I try to buy crysta.

From NZ here too. I tried to buy Crysta only to be met with Error 11000 - http://i.imgur.com/DQyDcCx.png

I think I am done with FFXIV:ARR until they sort this mess out.

[Bodhi_Sattva]

This is just stupid.

I got charged 5 times but it didn't process once.

Now I don't have enough to buy Crysta until they refund me my pending charges which they shouldn't have done anyways!

I think it's just RETARDED that they ask you to register your CC after you just processed a payment.

I tried doing a 12.99 1 char sub, got an issue so I registered. Fu cked out of $2

I figured I wasn't eligible for that, so I choose the normal 14.99 sub, got an issue so I registered. Fu cked out of $2.

Tried to do a 12.99 sub again since I figured everything was registered this time.

They fu cked me out of $1 and asked to fu ck me again... no thanks.

Take my money and let me play this damn game. Or don't so I can figure out my own way to pay it!



ANYONE KNOW HOW LONG UNTIL THEY REFUND YOUR POINTLESS "VERIFICATION" CHARGES!?!?

[angel465]

Didnt realize I had to pay for a subscription after I paid 60 $ for the game, shame on me for not checking it out...

[Obilisk]

Well, I can't play anymore since it won't accept my credit card for payment, the exact same credit card I used to buy the game in the first place.

It only is becoming more and more obvious that Square Enix can't do anything right when it comes to online services, as much as I'd like to pretend otherwise.

[Alexander_Dragonfang]

Its such a shame FFXIV is on SE hands... All the things that stains this game are SE mistakes.