Payment Method Registration Errors [Error Code 401 and 601]

[stevo]

just got an email from them for a ticket i submited over a week ago, told them that i was not able to pay by deibt or credit card and i could not use crysta or ultimate pay because of the region i am in and this is what they replied with.

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are sorry that you are encountering a 601 Error when trying to register your bank card in your Square Enix Account.

Please make sure that direct debits are a valid option on your bank card. <<<<<THIS.

Please note, that this issue may be caused by transactions being blocked due to unauthorised payments and/or too many attempts per card number, Square Enix Account or email address on a given day. One bank card cannot be used more than three times per day. If you have made two tries already, we would advise you to not try a third time, as more attempts may cause the issuing bank to block the card in order to prevent suspicious activities.

You may have to wait anywhere from 24 hours to 30 days before trying again depending on how often you attempted to register the bank card before contacting us. Please let us know if you wish to escalate this issue to our head office for further investigation.

In the meantime, you may wish to use either the ClickandBuy service or Square Enix Crysta.

We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

This is what, I believe, caused my problem.

I use a prepay mastercard and even though funds are more than sufficient it won't let me set up direct debits as it is not linked to any bank account.

Easy solution is to let people pay in advance 30, 60 etc days without going for automatic renewal, or to be not reliant on the direct debit method, I sub to Lovefilm (dunno why, lol) on same card and never had any issues.

[Ache]

D.. Did they actually say to pay with Click and Buy? Rofl!!! This auto reply must be 6 months old lmao. Unless I'm missing something, that system was removed around summer. Meh.. Those of you stuck with the credit card only option should take a bit of your time to get the message out to mainstream review sites to put some pressure on Squeenix. The problem has been around since early September and they've done nothing. If we only keep posting on their forums the problem will be kept nice and quite for Squeenix. Spread the word. They don't seem to have learned their lesson after v1. They made an 'OK' relaunch and went back to their old ways. Don't forget to slap em with you wallet on the way out lol.

[Bleizahr]

Hi guys, I'm also having issues trying to renew with my debit card.

Thursday was the last day of my free trial. Just before midnight I filled the form with my card info in the mog station, subscribing for a month. I think I did a mistake here, signing for a Visa when my card is actually a Visa Electron. However I received a confirmation mail from SE:

"This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account"

I went to bed. Friday morning a new email from SE:

"An error occurred when processing payment for FINAL FANTASY XIV: A Realm Reborn. As a result, automatic renewal has been suspended for your account"

So I tried a second time on the mog station, choosing the right option for my card, and i got error 401. As a third and last attempt a bit later, I updated the card info in the SE account management page, but nothing happened.

I checked my card balance, they didn't charge anything except for the 3,00 € for verification (Italian player here ^^). Then I decided to come here and found this informative thread.

I didn't make new attempts since Friday, and I didn't get any new email from SE either. No legacy player, and no issues for my friends using the same kind of debit card, if that matters... Tonight (Saturday) once I'm back home I'll try again and I'll let you know.

Update:
I tried again a few times after the 24hours: same 401 errors on mog station. I decided to buy crysta from SE management account page: transaction went well the first try. But while filling the CC info for crysta I did something different from my previous attempts: I used spaces among the 4digit clusters (XXXX XXXX XXXX XXXX instead of XXXXXXXXXXXXXXXX). I know it sounds silly, but could this be a cause of issues?

[Guammasa]

I'm curious if pointing this issue out on a couple of mainstream review sites or blogs will get the attention it needs to light a fire under SE's ass and get this issue fixed. Not sure which ones to pick, but I think if SE gets slapped hard enough with some really bad PR maybe our wallet-woes will start to matter to them.

Edit: just saw this post above.

D.. Did they actually say to pay with Click and Buy? Rofl!!! This auto reply must be 6 months old lmao. Unless I'm missing something, that system was removed around summer. Meh.. Those of you stuck with the credit card only option should take a bit of your time to get the message out to mainstream review sites to put some pressure on Squeenix. The problem has been around since early September and they've done nothing. If we only keep posting on their forums the problem will be kept nice and quite for Squeenix. Spread the word. They don't seem to have learned their lesson after v1. They made an 'OK' relaunch and went back to their old ways. Don't forget to slap em with you wallet on the way out lol.

agreed, where should we start pointing it out, I'm not too big on what sites are the heavy hitters in the gaming community anymore.

[vp_cmc]

Add me to this list (error 401). Lost 9 euro trying to subscribe. I feel like playing an arcade machine. 1 try - 1 euro

BTW does anybody know working ways to subscribe from Russia?

[Fede]

Same here error 401 and lost 6 euro on 6 attempt

[BraveVesperia1990]

May I ask ? Game Time Card 60 days is only used for EU region ? Accounts register different regions cannot be allowed ?

[Semaphore1842]

Well, after 20 hours my game card arrived from game.co.uk, and SE's shitty site accepted it. So it works for NZ if any other kiwis are getting shafted by SE on this too.

[BraveVesperia1990]

Hey, Sema, that card is used for only EU region ?

[Semaphore1842]

Hey, Sema, that card is used for only EU region ?

I really don't know, it would make sense if you can use it for US regions, but the sheer ineptitude and stunning indifference displayed by SE makes this doubtful at best.