Payment Method Registration Errors [Error Code 401 and 601]

[Bleizahr]

Hi guys, I'm also having issues trying to renew with my debit card.

Thursday was the last day of my free trial. Just before midnight I filled the form with my card info in the mog station, subscribing for a month. I think I did a mistake here, signing for a Visa when my card is actually a Visa Electron. However I received a confirmation mail from SE:

"This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account"

I went to bed. Friday morning a new email from SE:

"An error occurred when processing payment for FINAL FANTASY XIV: A Realm Reborn. As a result, automatic renewal has been suspended for your account"

So I tried a second time on the mog station, choosing the right option for my card, and i got error 401. As a third and last attempt a bit later, I updated the card info in the SE account management page, but nothing happened.

I checked my card balance, they didn't charge anything except for the 3,00 € for verification (Italian player here ^^). Then I decided to come here and found this informative thread.

I didn't make new attempts since Friday, and I didn't get any new email from SE either. No legacy player, and no issues for my friends using the same kind of debit card, if that matters... Tonight (Saturday) once I'm back home I'll try again and I'll let you know.

[Lament]

@Bleizahr: You can try to purchase game time cards for EU accounts (e.g. http://www.game.co.uk/en/final-fanta...imecard-244771 - I don't know this store, it's just one of many that comes up on Google), if CC doesn't work.

[Soujiro]

Guys,I don't have problems with my credit card..and that 24 hours period waiting is bullshit..it's supposed that I'm paying,its not fair that I have to wait 24 hours for an issue of SE..

[Maneki-neko]

Well, another Error 401 here. Nothing wrong with my credit card, all major MMOs accept it and bank says nothing wrong. Also, during the faulty payment process, I am being charged in Euros? I don't live in Europe ... All other MMOs charge me in USD.
Sent a ticket and still waiting ...

Edit: Support Ticket # 2969666

[Jeshaji]

Same issue here. Went to bed earlier this morning and all was fine and now I am getting error messages trying to update CC details. This is far from satisfactory. I have played almost all the big MMO's and never had this kind of thing happen before. It isn't my bank.

How long am I going to be locked out for now?

Not good news on a long weekend.

EDIT: Just went and upgraded to digital collectors edition and payment went through fine. There is definately something wrong on their end when it comes to subs.

[Orma]

I just want to put some things out there for new people who haven't read through all the posts.

1. IF YOU ARE USING NOSCRIPT on Firefox or another browser, DISABLE IT then try again.

2. IF YOU ARE ABLE to purchase Crysta (meaning you don't get an error before you are able to choose an option), you have a couple choices, either buy it with Paypal with your credit card, Ultimate Pay using your credit card, or buying an Ultimate Pay Card either online or from local stores.
If you have errors using Ultimate Pay, give them a call at (650) 432-3200, and they'll be able to push Crysta to your account.

3. IF YOU ARE UNABLE to get Crysta and your only option is to use a credit card then go to the Square Enix Account Management Page and try to update all your information, and update your credit card information there as well. Wait 24 hours and try again in Mogstation.

Notes: -Visa Electrons use Visa option, worked for some

[Isenwan_AngelSoul]

Ya'll try again today, I almost gave up too (after 3 credit card, 1 debit card, crysta, ultimate pay, ultimate game card, paypal, all rejected), but maybe it's the beginning of the month? I just tried again with Paypal for crysta, and it magically accepted. I haven't played for 3 weeks, now I think I can login, let me go ahead and try.

A big Thanks to you, i have the same issue, and try your paiement method : Paypal for crysta, it's works fine.

[Richiealvian]

Sadly I had the same issue, contacted commonwealth bank and said it was not on their end and I got billed AU$1.45 6 times, (yes I was that impatient. The thread 401 said it might have been because my details were incorrect so I tried again thinking I might have hit the wrong key or inputted a slightly off date) What my bank rep said was there might be some regulations from their side because it was an overseas company which might be the problem. In the end I resorted to a website to buy game card and it worked perfectly, at the same price too. (20 euros for 60 days)

Now I just hope all those pending 1.45 does not come through, or even worse the actual subscription later on resulting in me subscribing for 2 years or I'll be extremely mad. I'm willing to put up with this crap because SE has my respect from many, many years ago (From final fantasy 4..) but I sincerely wish they can be more professional in this matter. I had extremely troubling issues during the early access as well regarding region and service account.

[BraveVesperia1990]

SE took my money but not reactive my account .... Damn you !!!

[Imsoangry]

Yeah, same problem here and this is just retarded. Shame on me - I tought I wont have any technical issues with ffxiv.