Payment Method Registration Errors [Error Code 401 and 601]

[Lament]

It ends on the fifth, but I'm not sure at what time (since it's already the fifth in a lot of places, including where I live).

Edited to add: SE sent me an e-mail a few days back about a payment scheduled for the 6th, but no time was specified.

[Guammasa]

Global Collect's response to my slightly irate email in which I expressed my feeling ignored and pushed aside by both parties and their automated responses. I still feel like this is SE's plan, to bounce us around until we give up and then they don't have to worry about it anymore.

________________

Dear (me),

Please be informed that we are sorry to hear that you feel ignored and irritated at the degree of customer support from both companies.

We certainly did not want to give you that feeling. Unfortunately we are not able to solve this issue on our end, since Square Enix have to solve this on their end.

For your information I have received a link from Square Enix with further information regarding the error message.

http://support.na.square-enix.com/ma...r2em53bnr9djq7

Therefore I have escalated your email to Square Enix again, and requested them to contact you as soon as possible in order to get this issue solved.

Please accept our apologies for any inconvenience caused.

Kind regards,
Ilse,
Customer Services.




________________

So, between my bank and Global Collect its quite clear who is responsible for this issue. I'm waiting for the "contact" from SE to tell me how this is my fault though and that there is nothing they can do about it.