Payment Method Registration Errors [Error Code 401 and 601]

[Zaychan]

I tried 4 different credit cards (one was a visa debit) and none of them worked on the Mog Station for buying either Crysta, or for adding a payment method for a subscription. I got both 401 and 601 errors.

I went to the store and got an Ultimate Game Card. With a $20 card I was only able to buy 1800 ($18 worth) of Crysta, because when used on the mog station they added a fee to my transaction, so I ended up paying $19.54 for that, with 44 cents leftover as ultimate points. Definitely not convenient or cost effective to use the card.

If it weren't for all these problems, I would have bought the 180 days, but instead I went with the entry level sub.

Really hoping they can fix these credit card issues before my next renewal.

[Mikeyeli]

I tried 4 different credit cards (one was a visa debit) and none of them worked on the Mog Station for buying either Crysta, or for adding a payment method for a subscription. I got both 401 and 601 errors.

I went to the store and got an Ultimate Game Card. With a $20 card I was only able to buy 1800 ($18 worth) of Crysta, because when used on the mog station they added a fee to my transaction, so I ended up paying $19.54 for that, with 44 cents leftover as ultimate points. Definitely not convenient or cost effective to use the card.

If it weren't for all these problems, I would have bought the 180 days, but instead I went with the entry level sub.

Really hoping they can fix these credit card issues before my next renewal.

I would be more than happy if this option was available to me, but it isnt, paying with crysta is not available in my country, which means im out of the game for good.

[Legionz]

I would be more than happy if this option was available to me, but it isnt, paying with crysta is not available in my country, which means im out of the game for good.

How can they sell the game in X region and then don't offer different payment options for that same X region. Is a lawsuit possible?

[Zaychan]

I got a response to my contact to them, which basically says "We do not have information on why your transaction may not have been approved... wait 30 minutes... and try again... we are unable to see exactly why the transaction was declined... if your card resulted in ... the codes listed above, that card will be blocked from further billing attempts for 24 hours..." (codes mentioned being 601, 401, 105)

If they want people to subscribe, they need to find a way to figure this out and fix it. How can they seriously think it is acceptable to charge people a monthly fee, but not be able to troubleshoot their payment system?

[zzapp]

I got a response to my contact to them, which basically says "We do not have information on why your transaction may not have been approved... wait 30 minutes... and try again... we are unable to see exactly why the transaction was declined... if your card resulted in ... the codes listed above, that card will be blocked from further billing attempts for 24 hours..." (codes mentioned being 601, 401, 105)

If they want people to subscribe, they need to find a way to figure this out and fix it. How can they seriously think it is acceptable to charge people a monthly fee, but not be able to troubleshoot their payment system?

Be careful, once your account is blocked for 30 days, as mine is, every time you try during that block period will extend the block. Find out from SE when you block period ends, and don't try again until then.