Payment Method Registration Errors [Error Code 401 and 601]

[Florentina]

There seems to be an updated support page for this error now: http://support.eu.square-enix.com/fa...la=2&kid=68643 - at least it's one I hadn't seen before.

I've sent off all the requested information to SE (as well as emails to GlobalCollect and UltimatePay), fingers crossed that one of them will actually do something..

[LeonX]

There seems to be an updated support page for this error now: http://support.eu.square-enix.com/fa...la=2&kid=68643 - at least it's one I hadn't seen before.

I've sent off all the requested information to SE (as well as emails to GlobalCollect and UltimatePay), fingers crossed that one of them will actually do something..

So apparently I did not pay in the same country where my card was created by that gave me the error and for trying 3 times was blocked.

Should be more professional, and tell the user errors that can happen before making the transaction, not after the error has been committed, and that you can not do anything about it.

Regarding customer service Square Enix is the worst I've had in my life, and as I am not united states, I can not do anything about it and I can not choose other payment methods.

Apparently I will have to wait for this to ruin their sales and this becomes free to play. Or they change the payment methods.

SE has a habit of making things simple in the most complicated.