Even more depressing update.... The SE Customer Service Rep said the only way to get game time on the account after the lockout was to go get the Ultimate Game Card and buy Crysta with it. We went to Walmart and purchased $80.00 so that we could get the 180day subscription.... we input the codes to get the PREPAID game cards DENIED. You have got to be kidding me. All the cards go through, the amounts show in the payment window, but when we hit confirm our payment is yet again denied. We had to call Ultimate Pay to try to get this sorted out. Ultimate Pay was very helpful and resolved the issue.

So if you are having the same issue and go the Ultimate Game Card route you may need to contact them via phone if you continue to get Denied. The phone number for Ultimate Pay is 650-432-3200