Quote Originally Posted by Iymala View Post
We just got off the phone with CS for the second time. The previous time they said the credit card was blocked for 30 days.... what they DID NOT say was the ENTIRE account was blocked from ALL credit card transactions for 30 days. We as customers did nothing wrong. We attempted payment with a working card, it was denied, we tried again with a working card... it was again denied... like any reasonable customer... we contacted our bank to make sure there was no hold on the card or issues. We were assured there was not, so we tried the card again an hour later.... BOOM... 30 day block on our account for simply attempting to pay for the account.

When we inquired of, Daniel (SE Customer Service Rep), why this was happening... we were told it was our fault for how we input the information. Really? You mean by putting in a valid credit card, checking our information, inputting it again, being responsible and contacting our bank, we caused the system to lock us out. We then asked if this issue was going to be corrected in any form... we were told, No. This system is working as intended. That it is the customers fault for inputting the information incorrectly (oh, wait... it was input correctly every time). I am completely disgusted with the unapologetic treatment received from the customer service team, and their absolute refusal to resolve the customer's issue.
I share your pain... after getting a 2nd email regarding this problem, they told me this could not be resolved by email, and that I was to contact them via either phone or chat. After waiting over 1 hour in que on the phone (long distance, of course) I finally hung up, and then waiting almost 3 hours in chat que, I got to #1 in que and the system disconnected me. I hear all these horror stories, and they really are true.

There was nothing incorrect in the information I entered for my credit card. As a matter of fact, I used this very same CC for FFXI for years, and also for FFXIV beginning in October 2010. GlobalCollect reflected the $1 test charge 9 times, yet the final acceptance never occurred. Today, it had been over a week since I last tried this. I contacted my CC company to see if the 9 pending $1 charges had been reversed, and they had. I also confirmed with them that my CC was not blocked. Bottom line, I get to the final review page and, BAM, 401 error.

The absolute worst part about this whole thing is SE hasn't even responded to this as a recognized issue... and BTW, whoever heard of freezing an account 30 days for too many attempts? Are you insane, SE?