We just got off the phone with CS for the second time. The previous time they said the credit card was blocked for 30 days.... what they DID NOT say was the ENTIRE account was blocked from ALL credit card transactions for 30 days. We as customers did nothing wrong. We attempted payment with a working card, it was denied, we tried again with a working card... it was again denied... like any reasonable customer... we contacted our bank to make sure there was no hold on the card or issues. We were assured there was not, so we tried the card again an hour later.... BOOM... 30 day block on our account for simply attempting to pay for the account.

When we inquired of, Daniel (SE Customer Service Rep), why this was happening... we were told it was our fault for how we input the information. Really? You mean by putting in a valid credit card, checking our information, inputting it again, being responsible and contacting our bank, we caused the system to lock us out. We then asked if this issue was going to be corrected in any form... we were told, No. This system is working as intended. That it is the customers fault for inputting the information incorrectly (oh, wait... it was input correctly every time). I am completely disgusted with the unapologetic treatment received from the customer service team, and their absolute refusal to resolve the customer's issue.