Payment Method Registration Errors [Error Code 401 and 601]

[zeke181]

It's monday and still no communication that they are looking into this or even acknowledging there may be a problem. This is the most disgusting example of poor customer service.
Expected more from SE especially since this is essentially a RErelease.
But what I don't get is why there are no Japanese forum posts about this?

[-Khiiral-]

I too, am getting a 401 error every time I've been trying to upgrade my account to the collector's edition.
I hope this problem will be fixed soon, indeed, FFXIV:ARR is an amazing game, it would be a pity to see it
being ruined by a poor customer service.

However, I do hope that this issue will be solved soon.
The problem is not coming from the customer's end but SE's, I have been trying to purchase games on different websites with the
same card, and everything worked perfectly fine.

Also, from what I have seen, it isn't a 'small' group of customers, but a massive amount of customers, who are experiencing this.
The other part probably pays with game time cards purchased in store, which would explain why there isn't more people complaining
about it.

I wish you good luck and do hope to see this glitch fixed soon.
Have a nice day, -Kami.

[DFEGHALI]

This Problem is been Up around September 7

SE Do know about those errors and for my understanding its not their Fault and they will not do anything at all about the problem, sorry let me rephrase SE Cannot do anything at all to fix that problem at all, its GlobalCollect problem

GlobalCollect is a Payment Service Provider who collects, processes and reports payments on behalf of third parties such as product or service providers.

Should you have any comments or questions in relation to:

Delivery status
Cancellations
Receipts, confirmation e-mails, payments
The quality and quantity of the goods you have received
Purchased product or service

Then please contact the company from which you purchased the goods or services directly. However, if you would like to check the status of your credid card payment, you can do so online with your referral number here:

Check status of your credit card payment

Please note: Payment status check can only be performed on transactions processed in the last three months. For older transactions, please contact the goods and services provider directly. You can find their contact details on their website or your receipt.

SE need to change the company it use, and for now they wont do it at all.
your best option is to buy games cards and after use it to buy Crysta, then use Crysta ti buy time

that's my only option i have for now

[Wyverm]

This Problem is been Up around September 7

SE Do know about those errors and for my understanding its not their Fault and they will not do anything at all about the problem, sorry let me rephrase SE Cannot do anything at all to fix that problem at all, its GlobalCollect problem

GlobalCollect is a Payment Service Provider who collects, processes and reports payments on behalf of third parties such as product or service providers.

Should you have any comments or questions in relation to:

Delivery status
Cancellations
Receipts, confirmation e-mails, payments
The quality and quantity of the goods you have received
Purchased product or service

Then please contact the company from which you purchased the goods or services directly. However, if you would like to check the status of your credid card payment, you can do so online with your referral number here:

Check status of your credit card payment

Please note: Payment status check can only be performed on transactions processed in the last three months. For older transactions, please contact the goods and services provider directly. You can find their contact details on their website or your receipt.

SE need to change the company it use, and for now they wont do it at all.
your best option is to buy games cards and after use it to buy Crysta, then use Crysta ti buy time

that's my only option i have for now

I bought the game from SE. I don't care if they use X or Y for their services, i'm buying from SE, she should resolve this.

And for God sake, Crysta is not available for everyone.

[Mikeyeli]

So I get an email today telling me my subscription runs out in 6 days.. ok cool, lemme just grab my card and gladly give you my money SE.

Tried paying from mogstation: 601
Tried paying from the SE site directly: 401
Tried paying with crysta: 11000

So basically my money isnt good enough for you SE? I understand that being in a country from Central America has me outside of your super secret Crysta list, but where my money comes from shouldnt matter.

Why do you make it so hard to give you money? its Baffling how bad your customer service is, the way things are going, im not going to keep playing, not because I chose to, but because you SE forced me to.

Thank you for wasting my time SE. Have a good one.

[Guammasa]

4 or 5 days left....

so by next week there will be pandemonium within this thread...

of course that is if this issue is as common as it seems to be.

I got a email saying to contact customer support via phone or livechat (lol chat support) but I have this sinking feeling that I'm going to be met with some idiot that doesn't know Guam is a US territory and will automatically tell me that its a region issue or of the like.

Going to try calling at 3 or 4 am my time to get through to support only to likely be let down and told its my fault they can't take my money.

I almost feel like SE just stole an upward of 100 bucks from me since I bought a PS3 CE and a PC CE. Feel like an idiot at the moment for expecting better of SE.

[Orion31]

4 or 5 days left....

so by next week there will be pandemonium within this thread...

of course that is if this issue is as common as it seems to be.

I got a email saying to contact customer support via phone or livechat (lol chat support) but I have this sinking feeling that I'm going to be met with some idiot that doesn't know Guam is a US territory and will automatically tell me that its a region issue or of the like.

Going to try calling at 3 or 4 am my time to get through to support only to likely be let down and told its my fault they can't take my money.

I almost feel like SE just stole an upward of 100 bucks from me since I bought a PS3 CE and a PC CE. Feel like an idiot at the moment for expecting better of SE.

Hey another Guam player... yeah I'm from Guam having the same issue as well and I'm a Legacy player as well and haven't been able to play since my Legacy trial ended. I've submitted 3 support tickets already, even quoting SEs Software License agreement for FFXIV where it states that Guam is part of the American Region, which includes North America, etc... It even states that their agreement is a legally binding agreement, so I'm wondering if this can go up another notch since they are not fulfilling their end of the agreement... I'm not sure though since it's their payment system that is screwing us over but either SE does not want to do anything, or can't do anything... idk? If you call and are able to find a solution please PM me, I'd like to know as well. I'm hesitant to call as their support number is not a toll free number and don't want to wait the 1 - 3 hours to talk to someone that will tell me it's fault, my banks fault, or any number of their canned response that doesn't accept any responsibility for the issue.

Oh and do you know if other Guam players are having this same issue?

[Tyro]

This is the new e-mail I got from SE Support. Anyone got something like this:

We do not have information on why your transaction may not have been approved. If you are getting any sort of decline message, please wait 30 minutes, verify all of your billing information, and try again. If you would like further information about this specific transaction decline, please contact your bank or financial institution.
601, 401, and 105 means the financial institution may be declining the transaction attempt due to security reasons. While we are unable to see exactly why the transaction was declined, we can provide you with some guidance:
If the credit / debit card in question is 3D Secure, please make sure that you are inputting the correct 3D Secure PIN / password associated with it. Also, please be sure that 3D Secure is actually activated on the account.
Make sure that the card you're trying to use isn't already being used to pay for another account. Problems may arise if the an attempt is made to use the same card to bill two separate accounts simultaneously. If this is indeed your situation, please wait 24 hours between reactivation attempts.
Make sure that your card provider allows $1.00 preauthorization holds. This billing attempt is made in order to make sure that the account is valid for billing. After 1 to 2 business days, these funds will be placed back on the account. If your card issuer does not allow such preauthorization holds, you may want to contact them.
Please be aware that if the current credit / debit card you're using has resulted in either of the codes listed above, that card will be blocked from any further billing attempts for 24 hours. At this time, please try using another payment source as continued attempts using the blocked card will reset that 24 hour timer.
If you attempted this method of payment multiple times with a failed result, there is a possibility of a longer block being placed on the account. This block can last 30 days. If you have done this, you will need to use a different billing method.

[Orion31]

Yeah this is a canned response that most people get. I got the same response as well. Stupid thing is they tell you after you submit a support ticket that your account may be locked for so many days. Why wasn't this on the screen that gave us the error? My account is probably locked for a few months because I tried many times with many different cards before I decided to submit a support ticket.

[Guammasa]

...Oh and do you know if other Guam players are having this same issue?

So far, the ones I play with all have this issue. One of them has a friend that went and bought another copy of the game and registered it as US and was able to setup the subscription without fail. I find it stupid that I have to buy another two copies of the game in order to set it up so I can play. I read earlier that calling them to change the region doesn't work, but I'm likely to try that anyways. If we can't pay for the subscription then why the **** did they even bother to release the game here? The longer this goes on, the more I feel I have been stolen from or denied the advertized service.

I specifically like how there is zero comment or reply from devs or mods about this. It just further shows that SE doesn't care about the customer population with this issue. xx% can't play? oh well, that is less than 1% of total so who gives a ****, tell them its their fault and ignore it after. They'll all quit eventually.

Like I've said before though, another week and all hell is going to break loose when everyone else that has this issue starts jumping through hoops.