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  1. #1
    Player
    DFEGHALI's Avatar
    Join Date
    Sep 2013
    Posts
    22
    Character
    Asad Theking
    World
    Excalibur
    Main Class
    Archer Lv 50
    This Problem is been Up around September 7

    SE Do know about those errors and for my understanding its not their Fault and they will not do anything at all about the problem, sorry let me rephrase SE Cannot do anything at all to fix that problem at all, its GlobalCollect problem

    GlobalCollect is a Payment Service Provider who collects, processes and reports payments on behalf of third parties such as product or service providers.

    Should you have any comments or questions in relation to:

    Delivery status
    Cancellations
    Receipts, confirmation e-mails, payments
    The quality and quantity of the goods you have received
    Purchased product or service

    Then please contact the company from which you purchased the goods or services directly. However, if you would like to check the status of your credid card payment, you can do so online with your referral number here:

    Check status of your credit card payment

    Please note: Payment status check can only be performed on transactions processed in the last three months. For older transactions, please contact the goods and services provider directly. You can find their contact details on their website or your receipt.


    SE need to change the company it use, and for now they wont do it at all.
    your best option is to buy games cards and after use it to buy Crysta, then use Crysta ti buy time

    that's my only option i have for now
    (0)
    Last edited by DFEGHALI; 10-01-2013 at 12:05 AM.

  2. #2
    Player
    Wyverm's Avatar
    Join Date
    Sep 2013
    Posts
    20
    Character
    Wyvern Hakosen
    World
    Behemoth
    Main Class
    Lancer Lv 38
    Quote Originally Posted by DFEGHALI View Post
    This Problem is been Up around September 7

    SE Do know about those errors and for my understanding its not their Fault and they will not do anything at all about the problem, sorry let me rephrase SE Cannot do anything at all to fix that problem at all, its GlobalCollect problem

    GlobalCollect is a Payment Service Provider who collects, processes and reports payments on behalf of third parties such as product or service providers.

    Should you have any comments or questions in relation to:

    Delivery status
    Cancellations
    Receipts, confirmation e-mails, payments
    The quality and quantity of the goods you have received
    Purchased product or service

    Then please contact the company from which you purchased the goods or services directly. However, if you would like to check the status of your credid card payment, you can do so online with your referral number here:

    Check status of your credit card payment

    Please note: Payment status check can only be performed on transactions processed in the last three months. For older transactions, please contact the goods and services provider directly. You can find their contact details on their website or your receipt.


    SE need to change the company it use, and for now they wont do it at all.
    your best option is to buy games cards and after use it to buy Crysta, then use Crysta ti buy time

    that's my only option i have for now
    I bought the game from SE. I don't care if they use X or Y for their services, i'm buying from SE, she should resolve this.

    And for God sake, Crysta is not available for everyone.
    (2)

  3. #3
    Player
    Mikeyeli's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Hera Godslayer
    World
    Behemoth
    Main Class
    Arcanist Lv 50

    Cant even buy crysta

    So I get an email today telling me my subscription runs out in 6 days.. ok cool, lemme just grab my card and gladly give you my money SE.

    Tried paying from mogstation: 601
    Tried paying from the SE site directly: 401
    Tried paying with crysta: 11000

    So basically my money isnt good enough for you SE? I understand that being in a country from Central America has me outside of your super secret Crysta list, but where my money comes from shouldnt matter.

    Why do you make it so hard to give you money? its Baffling how bad your customer service is, the way things are going, im not going to keep playing, not because I chose to, but because you SE forced me to.

    Thank you for wasting my time SE. Have a good one.
    (0)