Payment Method Registration Errors [Error Code 401 and 601]

[Lament]

I realize this is probably little help to anyone who's already tried this, and there is no guarantee (even for me) that when the time comes to actually pay for the the subscription the payment will be allowed (I still have 10 free days left), but I have successfully managed to set up a CC subscription for 30 days. My service account status says:

Standard
Payment Method ： Credit Card/Debit Card
Continued Automatically

My account is new, created during early access, so this may also be related.

It had no credit cards or any payment info associated with it.

I am in Brazil and can't buy Crysta. CC is my only option. SE e-mail support gave up on helping after 2 weeks and told me to try chat or phone.

What I did was register my credit card via Square Enix Account Management instead of Mog Station. To get there, click Help&Support in the Lodestone, then Square Enix Account Information, then Square Enix Account Management System.

Once my card registration was complete, I went to Mog Station via the management page: Services and Options > Select Service > Final Fantasy XIV. Then I clicked the button to proceed to payment, selected Credit/Debit and the type of card (VISA, MasterCard, etc), clicked next. Some info came up saying I wouldn't need to pay anything yet, I clicked next again, and the subscription was set up. I didn't get any errors in Mog Station or when registering my CC.

I got a confirmation e-mail from Square that the service account was successfully set up, subject "[Square Enix Account] FFXIV Service Account Registration Notification". It contained some info about the subscription and said "This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account. For more details, please login to the Square Enix Account Management System.".

Again, I realize this is probably no help to people who have been having problems, but since I did finally manage to set up a subscription, I figured I'd post the details. I don't know if I just got lucky.

I'll post here again when my 10 free days are up to let you guys know if the actual payment does go through.

[Orma]

I realize this is probably little help to anyone who's already tried this, and there is no guarantee (even for me) that when the time comes to actually pay for the the subscription the payment will be allowed (I still have 10 free days left), but I have successfully managed to set up a CC subscription for 30 days. My service account status says:

Standard
Payment Method ： Credit Card/Debit Card
Continued Automatically

My account is new, created during early access, so this may also be related.

It had no credit cards or any payment info associated with it.

I am in Brazil and can't buy Crysta. CC is my only option. SE e-mail support gave up on helping after 2 weeks and told me to try chat or phone.

What I did was register my credit card via Square Enix Account Management instead of Mog Station. To get there, click Help&Support in the Lodestone, then Square Enix Account Information, then Square Enix Account Management System.

Once my card registration was complete, I went to Mog Station via the management page: Services and Options > Select Service > Final Fantasy XIV. Then I clicked the button to proceed to payment, selected Credit/Debit and the type of card (VISA, MasterCard, etc), clicked next. Some info came up saying I wouldn't need to pay anything yet, I clicked next again, and the subscription was set up. I didn't get any errors in Mog Station or when registering my CC.

I got a confirmation e-mail from Square that the service account was successfully set up, subject "[Square Enix Account] FFXIV Service Account Registration Notification". It contained some info about the subscription and said "This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account. For more details, please login to the Square Enix Account Management System.".

Again, I realize this is probably no help to people who have been having problems, but since I did finally manage to set up a subscription, I figured I'd post the details. I don't know if I just got lucky.

I'll post here again when my 10 free days are up to let you guys know if the actual payment does go through.

Were you trying before and got an error? Or was this the process you went through first and it seemed to work for you?

[Lament]

It was the process I went through first and seemed to work for me, hence why I'm not sure if it would work for anyone else. It could just be I got lucky, or that something about my CC helped.

Before, I was trying all the wacky workarounds for Crysta that SE support told me to try (because I was wary about trying CC after reading about all the failures here). Since I was running out of free time I decided to bite the bullet and try the CC method after all, and since I saw a lot of the issues here specifically mentioned going through Mog Station, I decided to try registering my card via SE Management instead.

I honestly don't know if it'll work for anyone who got 401 and 601 before. But if anyone here hasn't tried yet, I'd recommend going by my method just in case it wasn't a coincidence. And if it was... I suppose continuing to try could help? If I got lucky, it at least means getting lucky is possible.

[Ache]

I realize this is probably little help to anyone who's already tried this, and there is no guarantee (even for me) that when the time comes to actually pay for the the subscription the payment will be allowed (I still have 10 free days left), but I have successfully managed to set up a CC subscription for 30 days. My service account status says:

Standard
Payment Method ： Credit Card/Debit Card
Continued Automatically

My account is new, created during early access, so this may also be related.

It had no credit cards or any payment info associated with it.

I am in Brazil and can't buy Crysta. CC is my only option. SE e-mail support gave up on helping after 2 weeks and told me to try chat or phone.

What I did was register my credit card via Square Enix Account Management instead of Mog Station. To get there, click Help&Support in the Lodestone, then Square Enix Account Information, then Square Enix Account Management System.

Once my card registration was complete, I went to Mog Station via the management page: Services and Options > Select Service > Final Fantasy XIV. Then I clicked the button to proceed to payment, selected Credit/Debit and the type of card (VISA, MasterCard, etc), clicked next. Some info came up saying I wouldn't need to pay anything yet, I clicked next again, and the subscription was set up. I didn't get any errors in Mog Station or when registering my CC.

I got a confirmation e-mail from Square that the service account was successfully set up, subject "[Square Enix Account] FFXIV Service Account Registration Notification". It contained some info about the subscription and said "This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account. For more details, please login to the Square Enix Account Management System.".

Again, I realize this is probably no help to people who have been having problems, but since I did finally manage to set up a subscription, I figured I'd post the details. I don't know if I just got lucky.

I'll post here again when my 10 free days are up to let you guys know if the actual payment does go through.

Well... I'm sorry to say that some of us are able to Register our CC's without issue. In fact a lot of v1 players already had their CC's registered. The problem arrives when Squeenix tries to bill the card and the system throws the 401 error. Moreover I noticed that when entering the CC information on the GlobalConnect stage the system will give me the 601 error if I try to input my credit card number without the spaces "XXXX XXXX XXXX". Once I clear the GlobalCr..Connect Squeenix does indeed say I registered my card and displays the amount my card will be charged. The moment you hit 'Proceed' the payment stops with the 401 error. It’s mind boggling how these people don't seem to know how to learn from past mistakes. I've been around Squeenix since FFXI and FFXIV and their service is still as bad as it always has been. I’m starting to lose all hope for these people. If they can’t see or care about the importance of a working/viable and worry free payment system for the global community, then what else can we expect from such company.

[Lament]

Well... I'm sorry to say that some of us are able to Register our CC's without issue. In fact a lot of v1 players already had their CC's registered. The problem arrives when Squeenix tries to bill the card and the system throws the 401 error. Moreover I noticed that when entering the CC information on the GlobalConnect stage the system will give me the 601 error if I try to input my credit card number without the spaces "XXXX XXXX XXXX". Once I clear the GlobalCr..Connect Squeenix does indeed say I registered my card and displays the amount my card will be charged. The moment you hit 'Proceed' the payment stops with the 401 error. It’s mind boggling how these people don't seem to know how to learn from past mistakes. I've been around Squeenix since FFXI and FFXIV and their service is still as bad as it always has been. I’m starting to lose all hope for these people. If they can’t see or care about the importance of a working/viable and worry free payment system for the global community, then what else can we expect from such company.

It seems like registering the CC is at least part of the problem, and I don't know if registering it while in the process of paying makes any difference, so I registered the CC before even going to Mog Station. That's all I managed to do - register my CC and set up the subscription (before my free days are up). Payment is another story. I'll know for sure in 10 days and post here again.

The lack of response to this is alarming. I mean, it's a problem with billing - I assume they do want us to pay them...