Payment Method Registration Errors [Error Code 401 and 601]

[Davi_Drk]

Here is my status with GlobalCollect: Note - I contacted my CC company to unblock the 9/23 transaction. Why is this pending, and not fully executing, is the question.

Order ID Reference Date Status
837700-1 90513092013541739002 20-09-2013 PAYMENT AUTHORIZED AND PENDING
837711-1 66113092013563942199 20-09-2013 PAYMENT AUTHORIZED AND PENDING
855119-1 F4513092211423684713 22-09-2013 PAYMENT AUTHORIZED AND PENDING
855124-1 7C313092211444886674 22-09-2013 PAYMENT AUTHORIZED AND PENDING
855129-1 DA613092211462088009 22-09-2013 PAYMENT AUTHORIZED AND PENDING
877382-1 FBC13092522323883935 26-09-2013 PAYMENT AUTHORIZED AND PENDING
837767-1 6A713092014124561233 20-09-2013 PAYMENT AUTHORIZED AND PENDING
863956-1 1E013092318293265003 23-09-2013 DENIED - CONTACT MERCHANT
877388-1 7CF13092522351385726 26-09-2013 PAYMENT AUTHORIZED AND PENDING
877395-1 35513092522385888330 26-09-2013 PAYMENT AUTHORIZED AND PENDING

How did you check your payment status with GlobalCollect? Is there a specific website in order to do so?

[zzapp]

How did you check your payment status with GlobalCollect? Is there a specific website in order to do so?

You can do this from GlobalCollect.com website, Davi.

[Tyro]

Please enlighten us!! how did you do it?

I'm happy for you!

[Davi_Drk]

You can do this from GlobalCollect.com website, Davi.

Thank you! I checked my three different CCs and all my several payments in each one had the following status: DENIED - CONTACT MERCHANT. I wonder what does this mean.

[Eminleo]

After a week of error 601/401, my payment finally went through!
Here is the summery of what I did.

Day 1
Moogle Station - 601 X6 Fails
Ultimate Pay Credit Card Fails X 4
Ultimate Pay Paypal Fail X3
Then my bank call me and asked me if I want the payment go through, I said yes, the bank said ok.
I try again
Moogle Station 601 Fail X2
ultimate Pay Fail X3
SE Email no response, SE Live Chat no response

Day 2
Moogle Station Fail 601 x 2
Ultimate pay Credit Card Fail X3
Ultimate pay Paypal Fail X1

Day 3
Didn't do anything

Day 4
Moogle Station Fail 401 X2
Moogle Station Fail 601 X 1
Ultimate Pay Paypal fail X1

Day 5
Ultimate Pay Paypal Fail X1

Day 6
Moogle Station 401 Fail X1
Ultimate pay credit card...Ding! It went through!

I didn't call anyone, it just suddenly decided to let me through,
My though is leave your account for 1 or 2 day then try to pay in ultimate pay with both Paypal and credit card, never try to do anything in moogle!

[Ache]

After a week of error 601/401, my payment finally went through!
Here is the summery of what I did.

Day 1
Moogle Station - 601 X6 Fails
Ultimate Pay Credit Card Fails X 4
Ultimate Pay Paypal Fail X3
Then my bank call me and asked me if I want the payment go through, I said yes, the bank said ok.
I try again
Moogle Station 601 Fail X2
ultimate Pay Fail X3
SE Email no response, SE Live Chat no response

Day 2
Moogle Station Fail 601 x 2
Ultimate pay Credit Card Fail X3
Ultimate pay Paypal Fail X1

Day 3
Didn't do anything

Day 4
Moogle Station Fail 401 X2
Moogle Station Fail 601 X 1
Ultimate Pay Paypal fail X1

Day 5
Ultimate Pay Paypal Fail X1

Day 6
Moogle Station 401 Fail X1
Ultimate pay credit card...Ding! It went through!

I didn't call anyone, it just suddenly decided to let me through,
My though is leave your account for 1 or 2 day then try to pay in ultimate pay with both Paypal and credit card, never try to do anything in moogle!

Ultimate Pay is for Crysta only. This is not a fix for anyone without this option.

[Lament]

I realize this is probably little help to anyone who's already tried this, and there is no guarantee (even for me) that when the time comes to actually pay for the the subscription the payment will be allowed (I still have 10 free days left), but I have successfully managed to set up a CC subscription for 30 days. My service account status says:

Standard
Payment Method ： Credit Card/Debit Card
Continued Automatically

My account is new, created during early access, so this may also be related.

It had no credit cards or any payment info associated with it.

I am in Brazil and can't buy Crysta. CC is my only option. SE e-mail support gave up on helping after 2 weeks and told me to try chat or phone.

What I did was register my credit card via Square Enix Account Management instead of Mog Station. To get there, click Help&Support in the Lodestone, then Square Enix Account Information, then Square Enix Account Management System.

Once my card registration was complete, I went to Mog Station via the management page: Services and Options > Select Service > Final Fantasy XIV. Then I clicked the button to proceed to payment, selected Credit/Debit and the type of card (VISA, MasterCard, etc), clicked next. Some info came up saying I wouldn't need to pay anything yet, I clicked next again, and the subscription was set up. I didn't get any errors in Mog Station or when registering my CC.

I got a confirmation e-mail from Square that the service account was successfully set up, subject "[Square Enix Account] FFXIV Service Account Registration Notification". It contained some info about the subscription and said "This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account. For more details, please login to the Square Enix Account Management System.".

Again, I realize this is probably no help to people who have been having problems, but since I did finally manage to set up a subscription, I figured I'd post the details. I don't know if I just got lucky.

I'll post here again when my 10 free days are up to let you guys know if the actual payment does go through.

[Orma]

I realize this is probably little help to anyone who's already tried this, and there is no guarantee (even for me) that when the time comes to actually pay for the the subscription the payment will be allowed (I still have 10 free days left), but I have successfully managed to set up a CC subscription for 30 days. My service account status says:

Standard
Payment Method ： Credit Card/Debit Card
Continued Automatically

My account is new, created during early access, so this may also be related.

It had no credit cards or any payment info associated with it.

I am in Brazil and can't buy Crysta. CC is my only option. SE e-mail support gave up on helping after 2 weeks and told me to try chat or phone.

What I did was register my credit card via Square Enix Account Management instead of Mog Station. To get there, click Help&Support in the Lodestone, then Square Enix Account Information, then Square Enix Account Management System.

Once my card registration was complete, I went to Mog Station via the management page: Services and Options > Select Service > Final Fantasy XIV. Then I clicked the button to proceed to payment, selected Credit/Debit and the type of card (VISA, MasterCard, etc), clicked next. Some info came up saying I wouldn't need to pay anything yet, I clicked next again, and the subscription was set up. I didn't get any errors in Mog Station or when registering my CC.

I got a confirmation e-mail from Square that the service account was successfully set up, subject "[Square Enix Account] FFXIV Service Account Registration Notification". It contained some info about the subscription and said "This e-mail has been sent to inform you that payment for FINAL FANTASY XIV: A Realm Reborn has been successfully completed for your account. For more details, please login to the Square Enix Account Management System.".

Again, I realize this is probably no help to people who have been having problems, but since I did finally manage to set up a subscription, I figured I'd post the details. I don't know if I just got lucky.

I'll post here again when my 10 free days are up to let you guys know if the actual payment does go through.

Were you trying before and got an error? Or was this the process you went through first and it seemed to work for you?

[Lament]

It was the process I went through first and seemed to work for me, hence why I'm not sure if it would work for anyone else. It could just be I got lucky, or that something about my CC helped.

Before, I was trying all the wacky workarounds for Crysta that SE support told me to try (because I was wary about trying CC after reading about all the failures here). Since I was running out of free time I decided to bite the bullet and try the CC method after all, and since I saw a lot of the issues here specifically mentioned going through Mog Station, I decided to try registering my card via SE Management instead.

I honestly don't know if it'll work for anyone who got 401 and 601 before. But if anyone here hasn't tried yet, I'd recommend going by my method just in case it wasn't a coincidence. And if it was... I suppose continuing to try could help? If I got lucky, it at least means getting lucky is possible.

[PaperHageshi]

Well, contacted them, asked why i don't have the crysta option, and why my cards are being refused. They explained to me that my account is blocked for 30 days for the several attempts and didn't answer my questions. i will continue contacting them. So far, this crysta missing option is for 1.0 accounts, is absurd that they blocked my account for a problem caused by their system. And off course, the agent closed the chat session without answering my questions.
Im losing my faith. Hope SE solve this soon.