Payment Method Registration Errors [Error Code 401 and 601]

[Kasualty]

Ok soo.. after my first attempt the 1.00 finally disappeared from my bank account and I tried my credit card again, with the global collect standard way, and it went through fine. Hopefully when the actual card gets billed it goes through ok.

[Orma]

Ok soo.. after my first attempt the 1.00 finally disappeared from my bank account and I tried my credit card again, with the global collect standard way, and it went through fine. Hopefully when the actual card gets billed it goes through ok.

So before you got the error and you waited till the one dollar was removed then tried again and it worked on global collect?

[Vazerus]

Happy Monday, Square Enix!

We've completed a whole week without acknowledgement of this issue, other than the initial post of this thread, which was wrong. I would really like to try to enter payment information for my fiancee's account, but support said I should wait two weeks from the incident to try again. Two weeks is a little silly, and you all at SE know that, [sarcasm] so I know you contacted GlobalCollect to unlock everyone's payment [/sarcasm], so we can pay you our hard earned money. I'll even buy 180 days on her account! Hot darn, almost (another) $80 into your low coffers.

Did I mention my fiancee and I were subscribers to your last MMO, XI, for years? Yeah, we've paid you LOTS of money in the past, and you can reciprocate that with some support. I would just like to play with my fiancee, if you don't mind.

Sincerely,
Vazerus (and fiancee)

[DFEGHALI]

its all globalconnect fault!
it has all those weird security into it

SE change the company you are using
and you will be fine

[Nemuri-hime626]

I was wondering how you add a payment method? My free trail days are almost up and I'm trying to figure out how to add my credit card to my account to pay. I can't fins anything in payment methods, and all I get is having to register for Crysta. I've given up trying to use my credit card since I can't find anything, but now when I try to register for Crysta it just tells me there is an error and that I should call support if it happens again.

I just want to be able to pay for the game when the time comes so I don't have to worry. Why is this so hard!? I can't find an answer anywhere. TAT

[Orma]

I was wondering how you add a payment method? My free trail days are almost up and I'm trying to figure out how to add my credit card to my account to pay. I can't fins anything in payment methods, and all I get is having to register for Crysta. I've given up trying to use my credit card since I can't find anything, but now when I try to register for Crysta it just tells me there is an error and that I should call support if it happens again.

I just want to be able to pay for the game when the time comes so I don't have to worry. Why is this so hard!? I can't find an answer anywhere. TAT

You have a failsafe in crysta. There's a solution for Crysta buying a few posts back using Ultimate Pay. Use that.

[Nemuri-hime626]

It's not only that though. I'm first trying to enable buying crysta, but I get this error 20003 every time. I'm not sure if it'll get fixed soon, but if it isn't I can't even try to buy crysta at this point if the site won't even let me enable it. I don't know how much longer I'll have to wait for a result.

[Orma]

It's not only that though. I'm first trying to enable buying crysta, but I get this error 20003 every time. I'm not sure if it'll get fixed soon, but if it isn't I can't even try to buy crysta at this point if the site won't even let me enable it. I don't know how much longer I'll have to wait for a result.

I'm wondering if this is a region issue. What region is your game based in? If everybody can post where they are trying to pay from maybe we can pinpoint something down. My account is NA from Canada and I have no problems subbing or buying crysta (using paypal).

[Nemuri-hime626]

Mine is in Americas in North America. I'm not sure but maybe it could be. But Square really needs to figure out this problem soon or there is going to be trouble ahead in the future.

Say, how do you know when you are subscribed to the FFXIV game? I've seen some people take screenshots of their mog station status to show a point and such, but mine never shows anything like payment method in the account settings or anything. Maybe that could be my problem? I'm not really sure. I haven't had much luck finding a manuel on how to play this game or do subscriptions properly. :P

[Orma]

Mine is in NA in California. I'm not sure but maybe it could be. But Square really needs to figure out this problem soon or there is going to be trouble ahead in the future.

Say, how do you know when you are subscribed to the FFXIV game? I've seen some people take screenshots of their mog station status to show a point and such, but mine never shows anything like payment method in the account settings or anything. Maybe that could be my problem? I'm not really sure. I haven't had much luck finding a manuel on how to play this game or do subscriptions properly. :P

If you log into Mogstation, under Square Enix Account Settings then go to Register/Update Payment Method. It won't prompt you to pay yet due to you still having a bit more than a week left I believe. But see if you can pre-add the credit card, otherwise 2-3 days before you have to pay, check again and it'll have a button to continue to payment in Mogstation.