Payment Method Registration Errors [Error Code 401 and 601]

[Vazerus]

Happy Monday, Square Enix!

We've completed a whole week without acknowledgement of this issue, other than the initial post of this thread, which was wrong. I would really like to try to enter payment information for my fiancee's account, but support said I should wait two weeks from the incident to try again. Two weeks is a little silly, and you all at SE know that, [sarcasm] so I know you contacted GlobalCollect to unlock everyone's payment [/sarcasm], so we can pay you our hard earned money. I'll even buy 180 days on her account! Hot darn, almost (another) $80 into your low coffers.

Did I mention my fiancee and I were subscribers to your last MMO, XI, for years? Yeah, we've paid you LOTS of money in the past, and you can reciprocate that with some support. I would just like to play with my fiancee, if you don't mind.

Sincerely,
Vazerus (and fiancee)

[DFEGHALI]

its all globalconnect fault!
it has all those weird security into it

SE change the company you are using
and you will be fine

[Nemuri-hime626]

I was wondering how you add a payment method? My free trail days are almost up and I'm trying to figure out how to add my credit card to my account to pay. I can't fins anything in payment methods, and all I get is having to register for Crysta. I've given up trying to use my credit card since I can't find anything, but now when I try to register for Crysta it just tells me there is an error and that I should call support if it happens again.

I just want to be able to pay for the game when the time comes so I don't have to worry. Why is this so hard!? I can't find an answer anywhere. TAT

[Orma]

I was wondering how you add a payment method? My free trail days are almost up and I'm trying to figure out how to add my credit card to my account to pay. I can't fins anything in payment methods, and all I get is having to register for Crysta. I've given up trying to use my credit card since I can't find anything, but now when I try to register for Crysta it just tells me there is an error and that I should call support if it happens again.

I just want to be able to pay for the game when the time comes so I don't have to worry. Why is this so hard!? I can't find an answer anywhere. TAT

You have a failsafe in crysta. There's a solution for Crysta buying a few posts back using Ultimate Pay. Use that.

[Nemuri-hime626]

It's not only that though. I'm first trying to enable buying crysta, but I get this error 20003 every time. I'm not sure if it'll get fixed soon, but if it isn't I can't even try to buy crysta at this point if the site won't even let me enable it. I don't know how much longer I'll have to wait for a result.

[Orma]

It's not only that though. I'm first trying to enable buying crysta, but I get this error 20003 every time. I'm not sure if it'll get fixed soon, but if it isn't I can't even try to buy crysta at this point if the site won't even let me enable it. I don't know how much longer I'll have to wait for a result.

I'm wondering if this is a region issue. What region is your game based in? If everybody can post where they are trying to pay from maybe we can pinpoint something down. My account is NA from Canada and I have no problems subbing or buying crysta (using paypal).

[Nemuri-hime626]

Mine is in Americas in North America. I'm not sure but maybe it could be. But Square really needs to figure out this problem soon or there is going to be trouble ahead in the future.

Say, how do you know when you are subscribed to the FFXIV game? I've seen some people take screenshots of their mog station status to show a point and such, but mine never shows anything like payment method in the account settings or anything. Maybe that could be my problem? I'm not really sure. I haven't had much luck finding a manuel on how to play this game or do subscriptions properly. :P

[Rissy]

You have a failsafe in crysta. There's a solution for Crysta buying a few posts back using Ultimate Pay. Use that.

No, it's not a failsafe because too many players aren't given the option to purchase Crysta...

[Orion31]

You have a failsafe in crysta. There's a solution for Crysta buying a few posts back using Ultimate Pay. Use that.

Like the other person that responded to you, not all regions can buy Crysta. I'm from Guam a U.S. Territory however their payment system (Globalconnect?) does not recognize Guam as part of the "American Region" even though SEs "Software License Agreement" does recognize Guam as part of the "American Region." (http://support.na.square-enix.com/ru...ag=software_en) I was reading in other posts that players in Puerto Rico are having the same issues. 601/401 and unable to buy Crysta.