Payment Method Registration Errors [Error Code 401 and 601]

[Vadis]

Just wanted to add a word about this issue specifically.

Financial institutions like banks are more then likely using security measures and practices that greatly surpass your own SquareEnix.
What your effectively saying when your asking us to green light refused transactions is basically leaving a door open for operations that should normally raise a red flag.

What should be happening in regards to this?

YOU should be contacting all relevant financial institutions to make sure YOUR methods of transacting comply with the greatest amount of financial institutions.

If you add such things as computer location matching payment address or forcing a single card for each account:

- inform us of this prior to registering our information.
- give us a means to register multiple or new locations for access or payment.
- DO NOT limit refusal to simple error messages that we have to spend weeks trying to figure out the specifics.
- delegate customer support to a group that can be more flexible to allocate resources to meet demands if you cannot offer the service adequately.

So far all your network infrastructure/connection/account issues shouldn't of derailed this bad if you had spent as much time preparing and providing resources above estimates for the first few months of online service instead of simply marketing and producing the game as if it was just a mater of getting it onto shelves.

[Orion31]

Just wanted to add a word about this issue specifically.

Financial institutions like banks are more then likely using security measures and practices that greatly surpass your own SquareEnix.
What your effectively saying when your asking us to green light refused transactions is basically leaving a door open for operations that should normally raise a red flag.

What should be happening in regards to this?

YOU should be contacting all relevant financial institutions to make sure YOUR methods of transacting comply with the greatest amount of financial institutions.

If you add such things as computer location matching payment address or forcing a single card for each account:

- inform us of this prior to registering our information.
- give us a means to register multiple or new locations for access or payment.
- DO NOT limit refusal to simple error messages that we have to spend weeks trying to figure out the specifics.
- delegate customer support to a group that can be more flexible to allocate resources to meet demands if you cannot offer the service adequately.

So far all your network infrastructure/connection/account issues shouldn't of derailed this bad if you had spent as much time preparing and providing resources above estimates for the first few months of online service instead of simply marketing and producing the game as if it was just a mater of getting it onto shelves.

Well said!!!

I've still been unable to play for about a week now. I've submitted 3 support tickets about a week ago, was told I would receive a reply within 48 hours, but nopes received no reply. I've tried 4 different credit cards from 4 different financial institutions all at different times but none work. I can't pay with Crysta because it is not available in my country, hence I can't do the Ultimate Playcard work around others have been doing.

I just want to play SE, please let me play your game.

[Aketo]

Well said!!!

I've still been unable to play for about a week now. I've submitted 3 support tickets about a week ago, was told I would receive a reply within 48 hours, but nopes received no reply. I've tried 4 different credit cards from 4 different financial institutions all at different times but none work. I can't pay with Crysta because it is not available in my country, hence I can't do the Ultimate Playcard work around others have been doing.

I just want to play SE, please let me play your game.

I wouldn't hold your breathe nothing short of going out of business or the masses of far more from 2.0 will get these people at SE to do a darn thing for us.

I mean refusing to take money that help keep you in business blows my mind yet here we are still unable to play and 60+ pages aka 3-4 forum topics later, we just get a copy and paste responses and nothing that they care nor are looking into the matter because they are still convince we or our banks are the heart of the issues not their beloved mog station.