Payment Method Registration Errors [Error Code 401 and 601]

[Legionz]

Already tried that: "There is no registered card information."

She is correct there is nothing to change for us. We have basically been forgotten, i've never encountered such an error before. This is simply astonishing and disappointing, have not been able to play for 5 days now.

[Cealia]

i want my service account fixed to the right one they say 2 days, but everyone knows that's BS. i miss playing my cat

[Eminleo]

Day 7, still not being able to pay

[zeke181]

Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card..<snip>

I let it sit for 3 days then did this. I got past the globalconnect checking to the point where I had to confirm the amount and now I'm getting 401 instead of 601. No idea if it's related to removing the card from the old billing site or whether the card block lapsed naturally and simply a coincidence.

Come on SE at least tell us you are looking into this instead of just a wall of silence or throwing it back on our banks.

[Xiaoyu]

I let it sit for 3 days then did this. I got past the globalconnect checking to the point where I had to confirm the amount and now I'm getting 401 instead of 601. No idea if it's related to removing the card from the old billing site or whether the card block lapsed naturally and simply a coincidence.

Come on SE at least tell us you are looking into this instead of just a wall of silence or throwing it back on our banks.

I did this too, I waited 5 days since trying and went ahead once more. This time GlobalConnect accepted my card and instead of the 601 error I now get 401; >.<

[zzapp]

I let it sit for 3 days then did this. I got past the globalconnect checking to the point where I had to confirm the amount and now I'm getting 401 instead of 601. No idea if it's related to removing the card from the old billing site or whether the card block lapsed naturally and simply a coincidence.

Come on SE at least tell us you are looking into this instead of just a wall of silence or throwing it back on our banks.

Exactly as you say, Zeke. First day I couldn't get past the 601 error on the selection screen, then after too many attempts, I got a 401 there, so I had to contact my CC company to unblock it. Waited the 24 hours, and no errors until the final confirmation page, and then, bang, 401 error, which is bullshit because my bank says it's unblocked and they even see the $1 test charge hit.

And for all you folks that think this is only related to a small number of peeps with country discrepancies... while that may be a problem, I bought the original game in 2010 in the U.S., only play in the U.S., same computer, same credit card I used in 2010 and that I used for years with FFXI, I even temporarily disabled the protection mode IE10, as some here have suggested, and I have this very problem. BTW, for those that do not remember, there were similar horror stories with ClickandBuy, when this game first came out, and when SE allowed direct CC charge, I couldn't punch the keys fast enough to ditch them too.

Bottom line, GlobalCollect has major issues here that they need to address, and address soon. Additionally, after 20 pages of complaints, one would think SE would at least recognize this problem and acknowledge this to their loyal customer base that they are looking at this, and it will be fixed asap. Lastly, SE needs to fix their so-called customer service, which is the biggest and cruelest joke in the world. Over 9 years of dealing with canned GM responses that do not address customer issues, hours of waiting in que for chat or phone, only to be cut off or disconnected, or no help if you are lucky enough to get thru... Your customers deserve better than this, and it needs to be fixed.

Edit Note: I tried this again this morning, removing my credit card info first, then re-establishing at the subscription process, and still the same results.

[mindful]

I will say , in about 15 days if this is not fixed , then it will be getting ugly fast , when all the new players free trials start to run out. That when, they, everyone will start reddit , contact websites, ask for refunds , call sony up. and more to put the pressure on them. Start to find any phone number or customer service that works for square. I think they will get this fixed buy then. Fingers cross. People will just not pay so they will lose the money and once they post the share holders phone numbers. We just use the power of the consumer. , but they design there game for only 100k people pay a month. So the error is working. Not for a million to pay a month.

[minen]

NVM it just got cancelled but i also can not pay with 2 different cards now. SE this is you.

[zeke181]

My 1.0 account was originally setup on a Japanese street address with an Australian credit card without a problem. I've since tried credit cards from both countries so I don't accept the cop out that country mismatch is the problem.

Mog station has been down for maintenance twice today for short periods so hopefully they are investigating.

[minen]

I like how yall still took 30 dollars from my bank with the error. Luckily you guys are giving it back. I just had a talk with my bank, the lady said "the problem is on the merchants side." SE i love your game i just wanna play when my time is up.