Payment Method Registration Errors [Error Code 401 and 601]

[Guammasa]

I'm curious as to why the other thread was locked and deleted.

[Zadin]

I'm curious as to why the other thread was locked and deleted.

It was "answered" by a GM and he wrote how to "fix the problem" in this thread.
+ it's not deleted yet, just 12 tabs back and non-bumpable.

[zzapp]

I'm just curious - those who got around this issue with Ultimate Game Card, after you renew your subscription via this method, are you then able to change your payment methodology back to your credit card, or are you tied into using UGC for future renewals?

[Zadin]

I'm just curious - those who got around this issue with Ultimate Game Card, after you renew your subscription via this method, are you then able to change your payment methodology back to your credit card, or are you tied into using UGC for future renewals?

They should be bound to continue with that way. It's not like this "magically" allowed you to use your credit card.
Notice some players complaining about not paying more if it's not fixed until next month.

[DFEGHALI]

i had to get the ultimate game card for 20
then tried to input the code myself and guess what? the code did not worked

isn't that awesome? not even a prepaid card work
seriously SE have problems and big problems

so i had to call the ultimate game card support
Thx god they have a phone number and they did answer in less than 1 MIN!!

those people do a great job with customer support, SE need to lean from them

Anyway they had to input the code themselves in my account for it to work and now i have 2000 crysta for 1 month of use

that was my only option after weeks of trying

Good luck everyone

P.S: Go to hell SE Customer support you are worthless.

[TheDuxun1977]

This worked.

http://forum.square-enix.com/ffxiv/t...orks-for-me%29


THIS IS WHAT WORKED FOR ME !!

[Orma]

My question is, those of you that have these problems, have you payed for anything using your credit card in the past for square? Such as FFXIV 1.0 and FFXI?

[Wyverm]

My question is, those of you that have these problems, have you payed for anything using your credit card in the past for square? Such as FFXIV 1.0 and FFXI?

I have. 1.0 game and fees.
They changed something in 2.0 that screwed everything

[Orma]

I have. 1.0 game and fees.
They changed something in 2.0 that screwed everything

Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card or update the information of your credit card here AND THEN trying to wait and try again at the mogstation? I have a feeling it might have saved some wrong info or kept it there thinking that you already have a credit card to it and giving you weird errors. Some people have had success with this on reddit and I think I saw a post about it here. So the process is:

1. Log in to https://secure.square-enix.com/accou...n?cont=account
2. Go to Regist/Update Payment Information Tab and either remove CC or Update CC there
2. Try purchasing at Mogstation
3. If you continue having errors, try waiting 24-48 hours and try again.

Again, some people has had luck with this.
I am myself a 1.0 non-legacy and have no issues subscribing. I didn't subscribe to 1.0 and only bought the game so there was no credit card registered on the old square website. I hope you guys get it worked out.

[Wyverm]

Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card or update the information of your credit card here AND THEN trying to wait and try again at the mogstation? I have a feeling it might have saved some wrong info or kept it there thinking that you already have a credit card to it and giving you weird errors. Some people have had success with this on reddit and I think I saw a post about it here. So the process is:

1. Log in to https://secure.square-enix.com/accou...n?cont=account
2. Go to Regist/Update Payment Information Tab and either remove CC or Update CC there
2. Try purchasing at Mogstation
3. If you continue having errors, try waiting 24-48 hours and try again.

Again, some people has had luck with this.
I am myself a 1.0 non-legacy and have no issues subscribing. I didn't subscribe to 1.0 and only bought the game so there was no credit card registered on the old square website. I hope you guys get it worked out.

Already tried that: "There is no registered card information."