Payment Method Registration Errors [Error Code 401 and 601]

[Orma]

My question is, those of you that have these problems, have you payed for anything using your credit card in the past for square? Such as FFXIV 1.0 and FFXI?

[Wyverm]

My question is, those of you that have these problems, have you payed for anything using your credit card in the past for square? Such as FFXIV 1.0 and FFXI?

I have. 1.0 game and fees.
They changed something in 2.0 that screwed everything

[Orma]

I have. 1.0 game and fees.
They changed something in 2.0 that screwed everything

Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card or update the information of your credit card here AND THEN trying to wait and try again at the mogstation? I have a feeling it might have saved some wrong info or kept it there thinking that you already have a credit card to it and giving you weird errors. Some people have had success with this on reddit and I think I saw a post about it here. So the process is:

1. Log in to https://secure.square-enix.com/accou...n?cont=account
2. Go to Regist/Update Payment Information Tab and either remove CC or Update CC there
2. Try purchasing at Mogstation
3. If you continue having errors, try waiting 24-48 hours and try again.

Again, some people has had luck with this.
I am myself a 1.0 non-legacy and have no issues subscribing. I didn't subscribe to 1.0 and only bought the game so there was no credit card registered on the old square website. I hope you guys get it worked out.

[Wyverm]

Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card or update the information of your credit card here AND THEN trying to wait and try again at the mogstation? I have a feeling it might have saved some wrong info or kept it there thinking that you already have a credit card to it and giving you weird errors. Some people have had success with this on reddit and I think I saw a post about it here. So the process is:

1. Log in to https://secure.square-enix.com/accou...n?cont=account
2. Go to Regist/Update Payment Information Tab and either remove CC or Update CC there
2. Try purchasing at Mogstation
3. If you continue having errors, try waiting 24-48 hours and try again.

Again, some people has had luck with this.
I am myself a 1.0 non-legacy and have no issues subscribing. I didn't subscribe to 1.0 and only bought the game so there was no credit card registered on the old square website. I hope you guys get it worked out.

Already tried that: "There is no registered card information."

[Legionz]

Already tried that: "There is no registered card information."

She is correct there is nothing to change for us. We have basically been forgotten, i've never encountered such an error before. This is simply astonishing and disappointing, have not been able to play for 5 days now.

[zeke181]

Correct me if you've already done it, but have you gone to the old square enix account management site https://secure.square-enix.com/accou...n?cont=account and tried to remove the credit card..<snip>

I let it sit for 3 days then did this. I got past the globalconnect checking to the point where I had to confirm the amount and now I'm getting 401 instead of 601. No idea if it's related to removing the card from the old billing site or whether the card block lapsed naturally and simply a coincidence.

Come on SE at least tell us you are looking into this instead of just a wall of silence or throwing it back on our banks.

[Xiaoyu]

I let it sit for 3 days then did this. I got past the globalconnect checking to the point where I had to confirm the amount and now I'm getting 401 instead of 601. No idea if it's related to removing the card from the old billing site or whether the card block lapsed naturally and simply a coincidence.

Come on SE at least tell us you are looking into this instead of just a wall of silence or throwing it back on our banks.

I did this too, I waited 5 days since trying and went ahead once more. This time GlobalConnect accepted my card and instead of the 601 error I now get 401; >.<

[zzapp]

I let it sit for 3 days then did this. I got past the globalconnect checking to the point where I had to confirm the amount and now I'm getting 401 instead of 601. No idea if it's related to removing the card from the old billing site or whether the card block lapsed naturally and simply a coincidence.

Come on SE at least tell us you are looking into this instead of just a wall of silence or throwing it back on our banks.

Exactly as you say, Zeke. First day I couldn't get past the 601 error on the selection screen, then after too many attempts, I got a 401 there, so I had to contact my CC company to unblock it. Waited the 24 hours, and no errors until the final confirmation page, and then, bang, 401 error, which is bullshit because my bank says it's unblocked and they even see the $1 test charge hit.

And for all you folks that think this is only related to a small number of peeps with country discrepancies... while that may be a problem, I bought the original game in 2010 in the U.S., only play in the U.S., same computer, same credit card I used in 2010 and that I used for years with FFXI, I even temporarily disabled the protection mode IE10, as some here have suggested, and I have this very problem. BTW, for those that do not remember, there were similar horror stories with ClickandBuy, when this game first came out, and when SE allowed direct CC charge, I couldn't punch the keys fast enough to ditch them too.

Bottom line, GlobalCollect has major issues here that they need to address, and address soon. Additionally, after 20 pages of complaints, one would think SE would at least recognize this problem and acknowledge this to their loyal customer base that they are looking at this, and it will be fixed asap. Lastly, SE needs to fix their so-called customer service, which is the biggest and cruelest joke in the world. Over 9 years of dealing with canned GM responses that do not address customer issues, hours of waiting in que for chat or phone, only to be cut off or disconnected, or no help if you are lucky enough to get thru... Your customers deserve better than this, and it needs to be fixed.

Edit Note: I tried this again this morning, removing my credit card info first, then re-establishing at the subscription process, and still the same results.

[zeke181]

My 1.0 account was originally setup on a Japanese street address with an Australian credit card without a problem. I've since tried credit cards from both countries so I don't accept the cop out that country mismatch is the problem.

Mog station has been down for maintenance twice today for short periods so hopefully they are investigating.