Payment Method Registration Errors [Error Code 401 and 601]

[Mostaru]

This is what I have been going through this week.

I've made sure all of my information entered is correct..... this is getting VERY FRUSTRATED

1. Mogstation -> Error 401 and Error 601 for multiple times.]
2. Email support -> no answer
3. Live Chat support -> waited about 90 mins, Agent Austin P did not help me at all and he closed the chat on me.
4. Call my bank -> saw four pending transactions of $1 by Square Enix, Credit card service advised there are NO hold, NO declining payments, NO rejections, my card has all the green lights to make purchases.
5. Call Square Enix -> waited 65 mins, was told to not register for a full 24hours otherwise my account will be blocked for up to 30 days, suggested me to try other payment method
6. Try Ultimate Pay -> Declined.
7. Call Ultimate Pay -> saying I might have entered the wrong information and transfer me to the support -> they hang up on me.
8. Email support -> said I probably entered the wrong information and that's why transaction was rejected, told me to wait full 24 hours before trying again
9. waited 24 hours -> register for service again --> declined.
10. Call my bank -> nothing's wrong
11. Call Square Enix -> told the guy to check what's going on, he said I tried too many times, my account is blocked for 5 DAYS!! told to try Ultimate Game cards if I don't want to wait and then try using the same payment method (my visa) again, I asked him to charge me over the phone, he said he can't do it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
12. Try buying Ultimate game card to get crysta from Walmart.com -> they only sells maximum of 2 $20 and maximum of 2 $10 cards.... and I NEED $80.00!!! (for 180 days)
13. Try to make two purchases of 2 $20 Ultimate Game cards -> WALMART DECLINED MY TRANSACTION!!!!!!!!
14. call Walmart support -> was told I entered the wrong information! told me to try again! Operator said I entered "RD" instead of "ROAD" and that could be the reason, but "RD" is on my credit card statement!!

last chance is to go in person to buy the Ultimate game cards myself... but Im thinking, why am I so desperate to go thru all this trying to play the game when SE is not finding us a solution?

[vane_Xxx]

yes, after i unregistered, checked on my account status on the old site and my CC was unregistered. then i went to mogstation and added the crista from my UGC card. i stoped trying to use my credit cards or paypal, just used UGC card after the lock time passed.

[Legionz]

Where do u unregister again? Pls explain these steps. I havent been able to play for 4 days now.

[IceLord]

I just wanted to post here as well after being lock out a few days ago and after making a post on the forum looking for help.
A few days ago I was lock out I sent a customer support request I got a e mail yesterday saying to try again with a diffrant c card so today I tried my Credit card my wife credit card from the same bank after 2 error 401 I tried a new credit card got error 401 again then I try it again then I got error 601 and now it's locked again for 48 hours .

I talked to my bank they seen $1 preauthorization a few times even the new Credit card shows a preauthorization for a $1 I asked are they stoping them from taking the money they said no it is fine on there end it's just not being taking out they said so a few days ago some one on the forums told me to get a Ultimate game card try to add it it will show a error then call the game card ppl up and have them add it to my account so am on my way to wal mart and going to pick one up and try that I just hope SE get it's fix before next month I will let every one know if it works or not becuse waiting another 48 hours I will be disappointed because my wife can play but I can't

[Zadin]

yes, after i unregistered, checked on my account status on the old site and my CC was unregistered. then i went to mogstation and added the crista from my UGC card. i stoped trying to use my credit cards or paypal, just used UGC card after the lock time passed.

As people have posted here and on different threads, there are other alternatives of getting money on to their accounts. That's not what's causing the fuss. It's the fact that they're offering a flawed service that locks you out if you try to pay more than once or twice for 24hrs, and if you continue to retry it might lock you out for 30 days, and there's nothing Square is willing to do about it.
People are NOT supposed to have to go through 2-5 different methods to try get their money to a company that doesn't even have a proper billing system.
We all know that it's not our cards, nor our banks making the ruckus. It's the really, really poorly added payment system they've added that is at fault.
Different payment options are there because people want to pay differently, not try them all if the way they want to pay fails.

[anderconda4584]

So after a few days of not getting any reply about this 401, I got this just a few hours ago...

[t2839426:8b4b] unable to activate my account
from support_na_ol@square-enix.com to you
Show Details
Dear Customer,

Regarding your request for support. Please find your answer below.

We apologize for any confusion regarding this matter, however only new users/users creating a new service account as well as those who add a different platform(i.e. PlayStation 3 to a previously Windows only service or vice versa) will get a 30 day free trial. 1.0 users outside of the above scenarios would only get 14 days free in FINAL FANTASY XIV: A REALM REBORN as part of the "Welcome Back Campaign". Additionally a 7 day trial extension was granted to all users who registerd by 09/09/2013 as compensation for the server related issues at launch.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

As you can see, my message title says "unable to activate my account". Yet, they reply to me pretending I emailed them asking to play for free... WTF???? They aren't even reading our emails. Pretty damn ridiculous. I'm just about to the point to where if this isn't fixed VERY soon, I'm just gonna say screw it and not play this game. I will have my bank reverse the damn payment for the upgrade to the collectors edition to. I can play games to

[Kasualty]

I am still extremely frustrated with SE and this whole error thing... I broke down and bought a Ultimate Game card and then bought the Crysta, which everything worked fine. So I am back online for 30 days... it costs me 20$ Canadian to play for the 30 days, when it should only cost 15$. If the credit card issue is not fixed by the 30 days, I will most likely just call it quits with this game, I am not going to buy cards every month to pay for the game.

[Thorvald]

My solution ...

While I don't like all the work I had to go through, it does work ...

-PC Game Supply ... go to the site, make an account so that you can make your purchase.

-Buy the Ultimate Game Card .... (amount of your choice).

-You will need to verify the purchase before you are charged ... I had them send my phone a TXT message and then entered a code ... was fast.

-The card code will be in your orders on the web site.

-Use the Ultimate Game Card code to purchase Crysta from the SE Account Management site...

-Then use Crysta to pay on the MOG site .....

While I don't like doing all of this in order to pay you(SE) to play your game, I at least have an answer that which you were not able to avoid in the first place. Its rather sad in truth.

I hope this helps anyone else having this problem. Just avoid using your credit card here and use PC Game Supply to buy the UGC. It was fast and easy enough. Now that I know it works, I will probably purchase a large UGC so that I can purchase plenty of Crysta and avoid making to many transactions.

Thorvald

[TheDuxun1977]

This worked.

HOLY SHIT THIS JUST WORKED FOR ME !! im in mexico too with an american CC finally after 3 days of hastle !!

USE ULTIMATE PAY CC METHOD .

http://forum.square-enix.com/ffxiv/t...orks-for-me%29

[Rissy]

-Use the Ultimate Game Card code to purchase Crysta from the SE Account Management site...

I repeat with the fact that many of us don't get to buy Crysta, when we attempt to add Crysta, before even given payment options, we get THIS