Payment Method Registration Errors [Error Code 401 and 601]

[zzapp]

Well, this is getting more and more frustrating. After failing yesterday and waiting 24 hours, I tried this again. I made it further into the process - all the way to where it appeared to accept my 180 days auto setup (this is where I got the 601 error yesterday), but when I go to click the final button in the process which is the verify information page, now I get a 401 error, which supposedly indicates my credit card rejecting the transaction. I called my CC provider, and they attest there is no restriction on my card, and, in fact, they see the $1 test charge, yet GlobalConnect's system isn't recognizing this properly.

I find it absolutely incredulous that SE has not officially acknowledged this as an issue, and taken immediate steps with GlobalConnect to fix this problem. Um... Yoshi, people are trying to give you $$, but your financial subcontractor isn't hacking it. Furthermore, customer satisfaction is waning even further south than in FFXI due to lack of acknowledgement and communication, and the fact that your customer service is essentially non-existent.

[Corea]

Well, this is getting more and more frustrating. After failing yesterday and waiting 24 hours, I tried this again. I made it further into the process - all the way to where it appeared to accept my 180 days auto setup (this is where I got the 601 error yesterday), but when I go to click the final button in the process which is the verify information page, now I get a 401 error, which supposedly indicates my credit card rejecting the transaction. I called my CC provider, and they attest there is no restriction on my card, and, in fact, they see the $1 test charge, yet GlobalConnect's system isn't recognizing this properly.

I find it absolutely incredulous that SE has not officially acknowledged this as an issue, and taken immediate steps with GlobalConnect to fix this problem. Um... Yoshi, people are trying to give you $$, but your financial subcontractor isn't hacking it. Furthermore, customer satisfaction is waning even further south than in FFXI due to lack of acknowledgement and communication, and the fact that your customer service is essentially non-existent.

That's how far I got yesterday and since Ultimate pay took my money for crysta then the odd man out is GlobalConnect. They are going to cost SE money and long term subs.