I'd like to add my experience to this thread too. I've been a customer for many years and had my account setup with Puerto Rico as country. Due to the cumbersome system SE has for registering payment method in the past I had to use Click and Buy service which was working fine, that is until SE decided to stop using said service on July 2013.

I had yet again tried to updated my payment method and was unable to add my credit card, nor purchase any crysta. After many tries and hours lost for trying and get help from support, those efforts were not fruitful, indeed I feel they don't have the ability to help whatsoever, which from my point of view are wasted company resources. I'm also owner of version 1.0 CE and was able to enjoy just a few days of the new trial, and that was it.

I believe that what is going on is that Puerto Rico being setup as a country in SE account management system, is causing trouble with the credit card validation system because it expects to be different from US. In my case, my cards are registered as US, because after all, PR is a US territory. Furthermore, being treated as a different country render us unable to purchase crysta via Paypal or other method such as the Ultimate Game Cards etc.

I suggested the support people to help me change the country from Puerto Rico to US, but they are not allowed to do so. Therefore everyone looses here. I think they should at least be able to do this once just to help set things straight, but it is not the case.

Last recommendation I got from support was to purchase the game AGAIN and register under different country. It is easy for them to say so, but I've invested time and effort that would be lost if I did that, although I was willing to do it if at least they allow me to transfer everything from my old account. The answer was still no.

It is a shame that a company this size after spending so much to do the "RIGHT" thing is hurting the faithful customers who never stop believing them and kept supporting it.
My only hope is that someone with some sense of commitment will read all this and make the right call. (yes, I still have hope).

Regards.
Luis F