Payment Method Registration Errors [Error Code 401 and 601]

[Silverexecutor]

Hello,

I am claiming, like many others who replied to this thread, that the information you provide is incorrect. I am requesting, via support center and with this post, that the issue should be solved immediately.

I have tried to pay with a credit card and credit card only. I got error 601 and 401 respectively and still getting the same errors if I try to pay now. I have tried to pay with 5 different cards in total, one of which is proven to be able to pay for another FFXIV account. These trials were done (around 30 times the first night with an initial card at the same location via 3 different browsers (GChrome, IExplore, Mozilla) in 4 different locations, one of which is proven to pay for another FFXIV account. Two of these cards (including the one which was able to pay for another account) attempted payments giving 30 and 26 hours breaks between trials, ensuring that the 24 hour "lock time" would be surpassed. Each card after the initial one was tried only twice.

Each card belongs to a different bank, they are all issued in Turkey, where I am living right now. Each and every bank has been contacted to, all are able to pay and have necessary funds and guaranteed by the banks to be able to pay for internet purchasing (they have not declined any transaction in the last week). Two of them are proven to be able to buy things via web in the last week.

It should be also noted, that a person who got 601 error the first time he tried was able to pay at his second try exactly at the same time that I was trying to pay.

Errors suggest that I should have contacted the support center. I have immediately opened a ticket regarding the situation, which got answered 2 days later with the questions you provided in the article posted today. Since then, I have explained this process above in 4 total tickets via the support center. I have not received any answers.

I am suspecting (as no clear or correct answer has been given I cannot claim that I know) that my initial tries blocked the credit card payment ability of the account, which is the reason I am no longer able to pay with a credit card. I have a ticket regarding this issue that is not answered, in which I request that the "block" should be lifted. Again, you claim that I should be contacting the support center, and have done that, and have not received any answers.

You can check tickets 2844922, 2849217, 2857639 for proof. It is not only extremely frustrating for a player/customer standpoint, but having done a horrible job at the initial release of a game, then having login issues right after you release the "remake" of the game, then having this issue is simply being disrespectful to your customers. Please solve this issue immediately.

[mitten8]

After hearing the suggestions from other users about buying Crysta through Ultimate Pay with an Ultimate Gamer Card I decided to give it a try. I agree that this is not a fix for anything. It's ridiculous that I couldn't use my card to buy a subscription through SquareEnix but I was able to use that same card to purchase an Ultimate Gamer Card through WalMart to then purchase Crysta with through SquareEnix. lol

I went to Walmart.com and purchased the Electronic Delivery $20 Ultimate Gamer Card. I received the PIN number for the card about 30 minutes after I made the purchase.

I went to the Mogstation and purchased 2000 Crysta using the Ultimate Gamer Card and everything went through smoothly.

However, as other users have mentioned I will now have existing Crysta that I may not be able to use unless I purchase another card next month. Honestly, If there isn't a fix by then, I may have to do that anyway.