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  1. #11
    Player
    Khyal's Avatar
    Join Date
    Sep 2013
    Posts
    7
    Character
    Khyal Raga
    World
    Excalibur
    Main Class
    Thaumaturge Lv 31
    GlobalCollect Maintenance (Sep. 3)
    At the following time, GlobalCollect will be performing maintenance.

    We apologize for any inconvenience this may cause and thank you for your understanding.

    [Date & Time]
    From Sep. 3, 2013 17:00 to 18:00 (PDT)

    [Details]
    Customers will receive an error message when they attempt to register and change (switching to) credit card information to their accounts using GlobalCollect as their payment method. There will be no issues occurring due to this and will start to work regularly after the maintenance.

    [Affected Customers]
    US region customers using GlobalCollect as their payment method to register and change (switching to) credit card information.


    Seeing as how there was maintenance on GlobalCollect related to this very problem a couple weeks ago, I have major problems accepting this problem is on the customer's end.
    I have also cancelled FFXI and SE has until today to sort this out, when my subscription ends on FFXI.
    So, kissing FFXIV and FFXI goodbye if this is not fixed within the next 12 hours.
    It is completely unacceptable that they cannot properly receive payment and punish the customer.
    (1)
    Last edited by Khyal; 09-20-2013 at 12:28 AM.