Payment Method Registration Errors [Error Code 401 and 601]

[Juz]

So I can pretty much just kiss this game goodbye? Been 3 days now and SE doesn't even seem to care.

[Corrderio]

According to the old thread. Someone had some information on it from support chat. (That thread was locked and now I can't find it)

After attempting so many times, the accounts get put on a suspension starting from 24-48 hours. Each attempt adds more time (another 24 hour) to the suspension. If too many attempts are made with a card, the card is put on a 30-day suspension.

Now we need a SE representative to take the initiative and explain the billing system they have in place so thousands of people are not locked out of making transactions.

And yet they don't tell us anything about the standing of our account. How are we supposed to know if we're suspended and can't use their payment system? Wait 2 hours for a rep just for them to more than likely hang up on us?

It can't be all are end where the 601 error is concerned. Both me and my wife use our joint card. Her payment was excepted right away and she got in fine on the same network same IP address. However I get error 601. I have waited 25 hours and still same problem. I have waited in a queue to talk to a support staff member for 6 hours to no reply. I have also tried my own personal card since waiting 25 hours and even my parents and still error 601. I have tried from a non private network as well. I would at least be satisfied if SE would at least say they are looking into it.

I think for security purposes they only allow 1 card per account. Don't quote me on that since I can't find anything official and it's secondhand stuff I read in the other topics.

[Rissy]

Please Square Enix...

[Pikaflu]

I just want to thank the customer service over at UltimatePay, they were AMAZING and got my crysta processed in about 10 minutes. To anyone else getting this problem the only solution is:

Since a MOD closed the Thread instead of providing wit ha solution this works for me. and i must say i was once of those "locked out" people and now magically im able to Play again YEY !!

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing.

This works for me!
Thanks.

[ninechars]

My bank says you guys are wrong. Global collect never tried authorizing one single transaction against my card. You guys need to dump them and find a new card authorizing company.. Seriously own up to this and fix it because it isnt a small number of people.

[ninechars]

So I can pretty much just kiss this game goodbye? Been 3 days now and SE doesn't even seem to care.

Seems like it -- they haven't even responded to my email which I sent them days ago!

[Corea]

I just want to thank the customer service over at UltimatePay, they were AMAZING and got my crysta processed in about 10 minutes. To anyone else getting this problem the only solution is:

People really need to stop posting this. We get there is another option that requires some hoops to jump through and it works. However some of us don't want to pay $20 for a $13 sub given the fact we may choose not to renew again next month given the volitile state of the game right now. That being said it's insane that this issue keeps getting put back on us and SE is basically saying, "it's not our issue so get over it," when it's been shown time and time again the problem is not us, or our banks. The pure fact that there is a system in place that SE can't manipulate to help their clients is absurd. Even if it's just removing the lockout so we can trouble shoot this issue and fix it for everyone.

SE just hasn't seemed interested in fixing this and that's what people are getting mad at. CS agents hang up/disconnect people before they are done talking, no acknowledgement that there's an issue with their payment processor, and no ackowledgement that they are trying to find a way to get their stranded clients back in game. Like many folks have said it's like they just don't care, which from the client side of the fence makes me wonder why i even bothered getting the game I can't even play. SE just made the "don't not buy untill prven good" list just like EA has.

For the record many of us would probably be happy just knowing that someone that can make decisions at SE has gotten on the phone with their payment processor and has said, "Hey what's going on, what do we need to do to get these people squared away?" Silence is not golden.

[Wyverm]

I just want to thank the customer service over at UltimatePay, they were AMAZING and got my crysta processed in about 10 minutes. To anyone else getting this problem the only solution is:

This won't work for everyone. Some people can't pay in another form that credit card. And it's almost 100% more expensive than normal fee($20 and $13).
SE should be looking for a solution, not us.

[shenirio]

Many people dont have the option to pay by crysta because it is not available in there country. the only option some of us have is to either pay by debit or credit card neither of them is working even when calling our banks to see whats going on, most of us that are having this payment issue right now are 1.0/1.0 CE holders it seems that they forgot that it was us that continued to play the game and supported them all those years. and now that they got 2.0 they forgot about they loyalty we showed them in the past, I mean we just want to give them the money to play the game so much of us came to love and enjoy over the years. The people that are still playing because there free time hasnt expired yet are fine but when that free time is up and this happens to them im sorry to say this but i know they wont stick around and bother with all the trouble to try and pay for a game they will just take there money to some other mmo and SE will lose a big bag of money, so they better open there eyes and get this fix before everything crashes in front of there eyes and they end up with nothing but another fail game.

[SpectreAPX]

Based on the customer service from SE, this image just about sums it up.