Payment Method Registration Errors [Error Code 401 and 601]

[Corea]

I just want to thank the customer service over at UltimatePay, they were AMAZING and got my crysta processed in about 10 minutes. To anyone else getting this problem the only solution is:

People really need to stop posting this. We get there is another option that requires some hoops to jump through and it works. However some of us don't want to pay $20 for a $13 sub given the fact we may choose not to renew again next month given the volitile state of the game right now. That being said it's insane that this issue keeps getting put back on us and SE is basically saying, "it's not our issue so get over it," when it's been shown time and time again the problem is not us, or our banks. The pure fact that there is a system in place that SE can't manipulate to help their clients is absurd. Even if it's just removing the lockout so we can trouble shoot this issue and fix it for everyone.

SE just hasn't seemed interested in fixing this and that's what people are getting mad at. CS agents hang up/disconnect people before they are done talking, no acknowledgement that there's an issue with their payment processor, and no ackowledgement that they are trying to find a way to get their stranded clients back in game. Like many folks have said it's like they just don't care, which from the client side of the fence makes me wonder why i even bothered getting the game I can't even play. SE just made the "don't not buy untill prven good" list just like EA has.

For the record many of us would probably be happy just knowing that someone that can make decisions at SE has gotten on the phone with their payment processor and has said, "Hey what's going on, what do we need to do to get these people squared away?" Silence is not golden.