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  1. #11
    Player
    Corrderio's Avatar
    Join Date
    Mar 2011
    Posts
    1,335
    Character
    Corrderio Arseid
    World
    Siren
    Main Class
    Gladiator Lv 90
    Quote Originally Posted by Luso View Post
    According to the old thread. Someone had some information on it from support chat. (That thread was locked and now I can't find it)

    After attempting so many times, the accounts get put on a suspension starting from 24-48 hours. Each attempt adds more time (another 24 hour) to the suspension. If too many attempts are made with a card, the card is put on a 30-day suspension.

    Now we need a SE representative to take the initiative and explain the billing system they have in place so thousands of people are not locked out of making transactions.
    And yet they don't tell us anything about the standing of our account. How are we supposed to know if we're suspended and can't use their payment system? Wait 2 hours for a rep just for them to more than likely hang up on us?

    Quote Originally Posted by Ryvaard View Post
    It can't be all are end where the 601 error is concerned. Both me and my wife use our joint card. Her payment was excepted right away and she got in fine on the same network same IP address. However I get error 601. I have waited 25 hours and still same problem. I have waited in a queue to talk to a support staff member for 6 hours to no reply. I have also tried my own personal card since waiting 25 hours and even my parents and still error 601. I have tried from a non private network as well. I would at least be satisfied if SE would at least say they are looking into it.
    I think for security purposes they only allow 1 card per account. Don't quote me on that since I can't find anything official and it's secondhand stuff I read in the other topics.
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    Last edited by Corrderio; 09-19-2013 at 09:45 PM.