Payment Method Registration Errors [Error Code 401 and 601]

[Lauro]

Hello,

We are aware a small number of customers are experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn. Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.

For Customers Receiving Error 401
If you are receiving an error 401 message when attempting to enter a new payment method or updating an old one, there is an issue with your financial institution declining the authorization attempt. Unfortunately, Square Enix is not provided with any information as to why the authorization was declined. Please be sure that all billing information is entered correctly on the Square Enix Account. Please be aware that once authorization has been declined, that form of payment method cannot be used for a full twenty-four hours.

If you are unable to resolve the issue with your financial institution, then contact our Support Center for further assistance here. When contacting the Support Center, please note that you will need to verify your account information.

For Customers Receiving Error 601
If you are receiving an error 601 message when attempting to enter a new payment method or updating an old one, the error maybe caused if you are on a private network or on a company network. If possible, we recommend that you try using an outside network to register your payment method to your Square Enix Account. As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again.

Square Enix Support Center
http://support.na.square-enix.com/main.php?id=5382&la=1

REALLY SMALL number how about a good number of people we made a post and made 38 PAGES and almost 21,000
LINK IN HERE Views.. and that's a SMALL ? number.. sigh really Bublex, but oh well at least you guys know acknowledge there is a problem. Thanks a i guess....

[Loe_ferret]

Ok, I am a bit upset over this. One, my girlfriend and I have accounts at the same bank. Her credit card worked. Mine did not. I get the 601 error.

Next I buy a ultimategamecard AS PER the recommendation of your support staff after 2.5 hours waiting for support. So I go to redeem the card. Error Code 11000.

Do you want Australian's to play this game or not?

Also I will note that despite you rejecting my card. You still managed to charge $1.34 to my credit card, so obviously the bank is not rejecting this transaction...

Seriously, what gives? Don't give me crap about it not being your fault. I can order from all other online stores and MMOs without an issue yet you are the first to reject my money...