"A small number of people" can become very big very soon as we're all playing with friends and people we know from other online games, and believe it or not words spread very quickly. Like everyone has stated, my financial institution did not receive any transaction request regarding this matter, therefore, have nothing to process. Who has 10 days of free time to get in touch with a customer rep only to be told that "they cannot help"?

seriously, my suggestion to SE is to dump that lame ass of payment system, Globalpay, and go with somebody else, anybody. Heck, Ultimatepay was able to make the transaction in less than 5 mins. How is it that a financial institution on a "global" scale unable to correct this mistake in a timely manner...