Payment Method Registration Errors [Error Code 401 and 601]

[Rissy]

It's useless to link the support center when they hang up or ignore anything about 401/601/11000.

A lot of the problem comes from the fact that your Customer Service Representatives can't do anything. Why not allow them to lift restrictions? Why not reform the billing system to be user-friendly? My Mastercard debit card was accepted in 1.0 and it was accepted for the purchase of my digital CE upgrade. MogStation even accepted my card for automatic renewal over a week ago only to suddenly reject it over an unspecified error. If my bank has an issue with payment to SquareEnix/GlobalCollect then why have they already allowed me to?

[Kraggy]

It's useless to link the support center when they hang up or ignore anything about 401/601/11000.

A lot of the problem comes from the fact that your Customer Service Representatives can't do anything. Why not allow them to lift restrictions? Why not reform the billing system to be user-friendly? My Mastercard debit card was accepted in 1.0 and it was accepted for the purchase of my digital CE upgrade. MogStation even accepted my card for automatic renewal over a week ago only to suddenly reject it over an unspecified error. If my bank has an issue with payment to SquareEnix/GlobalCollect then why have they already allowed me to?

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

[Corea]

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

Becasue the banks aren't declinging them as many of us have already stated. I've tried three cards between 2 financial institutions. Many others have tried cards from other financial institutions. We're all finding out the same thing. The banks just aren't seeing attempts to charge them.

[Rissy]

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

Are you that desperate for a post count that you're making replies to random posts? You've ignored this entire thread and the previous threads about this issue only to cherry pick at me. Since having automatic renewal cancelled due to MogStation errors, I've attempted to register for automatic renewal again. Because of that I've been charged with the test $1-ish amounts again and my bank hasn't blocked those charges. My anecdote was more to do with how useless their 24hr lockout is if my card has already been used on this account. I could go further and call my bank, sure, but it hasn't helped other people here so there's obviously a problem Square Enix has to fix for others, even if it's not MY problem. The fact that they won't let me buy Crysta is enough of a problem to criticise Square Enix about because that has nothing to do with my Mastercard.

[Naruto-NinjaWay]

It's useless to link the support center when they hang up or ignore anything about 401/601/11000.

A lot of the problem comes from the fact that your Customer Service Representatives can't do anything. Why not allow them to lift restrictions? Why not reform the billing system to be user-friendly? My Mastercard debit card was accepted in 1.0 and it was accepted for the purchase of my digital CE upgrade. MogStation even accepted my card for automatic renewal over a week ago only to suddenly reject it over an unspecified error. If my bank has an issue with payment to SquareEnix/GlobalCollect then why have they already allowed me to?

This is the same for me i registered my card the day after I started playing and it accepted it, it even took $1 to make sure it was active. (which is lame) but not it won't accept my card or and of my other cards. So annoying. I can't even play because I have no other pay options.