Quote Originally Posted by Frapp View Post
To everyone still experiencing 401 issues, I may have isolated a workaround you can try.

Most people nowadays (especially us net-savvy folk) use a combination of alternate browsers, No Script, Ad Block, Ghostery, Do Not Track, et al. Security settings are nice and tight. After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

1) In your preferred browser, try to white list or turn off security settings for Square Enix, Global Collect, Mog Station, etc.
2) Failing that, use a basic browser such as Safari or Internet Explorer (IE ended up working for me on the first try. Went straight to Mog Station, no browsing elsewhere).
THANK YOU.

I have an account, my husband was making his own account this morning and his payment kept getting rejected. What the??? We both use the same credit card, in fact my current subscription is being paid with it. I switched over to basic Internet Explorer and was able to process the payment through that web browser. (Before I was using Firefox with security add ons, which I did try disabling first, to no avail).