Results -9 to 0 of 1286

Threaded View

  1. #11
    Player
    LydallMomoda's Avatar
    Join Date
    Aug 2013
    Posts
    85
    Character
    Lydall Momoda
    World
    Masamune
    Main Class
    Conjurer Lv 50

    Want their actual attention for this issue? Then bring it to Court.

    Quote Originally Posted by Goldir View Post
    [/COLOR]"

    And then I called my bank to ask if I have been charged. It turns out that every single time I went through the process and received this error, I got a $1.00 preauthorization charge on my account. They said that the preauth charges were approved, but then when the data got sent back to MasterCard, it somehow doesn’t make it to the company doing the preauths. Mind you, this was for a $14.99 monthly subscription, and I went through this process multiple (more than 7) times. I was sincerely hoping I didn’t get $105-$150 in “single month” billing charges on my card two days later. [/I][/B]
    .
    I remembered they said will refund $1 after test transaction success. I gonna go to my bank to check this on Monday, if it is really being charged and no refund. I think I will bring this to court. YES, I say COURT!

    Here the email I received from Support Centre

    Dear xxxx,

    Thank you for contacting the Square Enix Support Centre.


    We are sorry to hear that you have encountered an error when making Mog Station transactions.

    Please note any amounts of £1/?1/$1.45 removed from your account during each attempt are only test transactions, which will be refunded very soon if they have not already.
    If the test transaction (?1/£1) was successful, however the actual subscription transation has been denied, it would be useful if your bank could do a comparison between these two transactions to see if there is anything different in the way the two transactions are being handled on their end which might cause this. blah blah blah
    (0)
    Last edited by LydallMomoda; 10-19-2014 at 06:12 AM.