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  1. #11
    Player
    zzapp's Avatar
    Join Date
    Mar 2011
    Posts
    355
    Character
    Eli Storm
    World
    Hyperion
    Main Class
    Carpenter Lv 50
    OK, I FINALLY got thru to SE Support on Live Chat, and actually got, what appears to be, a helpful explanation. My account is on a 30 day block, because of excessive attempts. Why 30 days, only SE can answer why they think that is appropriate. Personally, I think this is absolutely ridiculous, 24/48/72 hours would seem reasonable to me, but, apparently, SE thinks that's necessary.

    Anyhow, if you try to register your card again during that 30 day block period, it extends the 30 days to that final attempt. So, in my case, I waited 1 week before trying this again, and until all 9 of my $1 test charges were removed from my CC, and I tried this (just once) yesterday. I was told my block now ends November 4th. So for those adamant about only paying with a CC, or those of you who that is your only option, find out when your block terminates, and DON'T try this again until after your block is removed. Good luck to all, and see you all in a month.

    Edit Note: As a final note on this - SE, if you feel this system is fine, and 'working as intended' you're very wrong - 30 day freeze is ridiculous. For you not to formally address this issue with your faithful customers is inexplicable. Further, you have a responsibility to adjust your registration process to reflect the actual message that your account has been blocked for x days, due to too many attempts. Right now, there is no explanation, and we get a 401 error message, which, by your own explanation is problem with our credit card, which, clearly, is not the case. You could have saved so much aggravation and confusion with the proper message vs. some bogus 401 error message. Your continued arrogance and disregard for your customer base will come back to haunt you.
    (1)
    Last edited by zzapp; 10-04-2013 at 04:11 AM.