Payment Method Registration Errors [Error Code 401 and 601]

[Rihi]

Hello,

We are aware a small number of customers are experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn. Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.

For Customers Receiving Error 401
If you are receiving an error 401 message when attempting to enter a new payment method or updating an old one, there is an issue with your financial institution declining the authorization attempt. Unfortunately, Square Enix is not provided with any information as to why the authorization was declined. Please be sure that all billing information is entered correctly on the Square Enix Account. Please be aware that once authorization has been declined, that form of payment method cannot be used for a full twenty-four hours.

If you are unable to resolve the issue with your financial institution, then contact our Support Center for further assistance here. When contacting the Support Center, please note that you will need to verify your account information.

For Customers Receiving Error 601
If you are receiving an error 601 message when attempting to enter a new payment method or updating an old one, the error maybe caused if you are on a private network or on a company network. If possible, we recommend that you try using an outside network to register your payment method to your Square Enix Account. As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again.

Square Enix Support Center
http://support.na.square-enix.com/main.php?id=5382&la=1

Bublex,

You completely glossed over the real issue. I did not have any 601 or 401 problems registering my card. You failed to process my subscription anyways. I only received the 601 after trying to register it again several times to try and overcome the problem. This has nothing to do my authorization against my bank. I could see that SE had a $1.00 pre-auth already on my account. In fact, now I have 2.

This is where you guys failed to do something properly on your side. Please stop trying to deflect the real problem you had by telling people they are only getting these errors because of something they did wrong. This is being ignorant of the truth and is a slight to those that know better.

Now, make a thread that states why you guys couldn't properly process payments over the past couple of days for those that had properly registered cards. This is likely a good majority of the reason why most people are now in the 601/401 state. Needing to try different cards or the same card over again does this.

Incidentally, I had ZERO problems buying crysta from Ultimate Pay. I was even able to call these guys without the complete RIDICULOUS wait that your customer support center has. You realize it took me waiting 1.5 hours after a *66 to get a call back once your lines stopped ringing busy. Don't tell people to call support until you guys can reasonable handle a response in less then 4 hours on hold...yes I let me phone stay in your queue for 4 hours before I said enough of this joke.