I am trying to renew the subscription on my second account (username: XXXXXX // email:
XXXXX@XXXX.com) using the same credit card that I have used to pay for this account. However, I am receiving 401/601 errors when I attempt to do this. I know that you say that these errors mean that there is an issue with my credit card company. I called them and confirmed that there is NO issue, and my card can accept payment just fine. Also, if there were an error with my credit card, then I wouldn't have been able to renew my subscription on THIS account.
Since I wasn't able to renew my subscription on my second account with my credit card, I tried to use an Ultimate Game Card and pay using the Crysta method. I used the same credit card which was said had problems to buy an Ultimate Game Card from Walmart.com. This proves that there was no error with my credit card. I then tried to use that game card on your website, but it was also declined.
I think there is an on-going issue with your companies payment methods. There is a very long thread on the official forums (
http://forum.square-enix.com/ffxiv/t...1-and-601)that started over 2 weeks ago and is still accruing hits today. The moderator starts by outlining issues with the credit card companies, and stating that the issue could be with entering the credit card information incorrectly. This is obviously not the case because several users (myself included) have recieved $1.00 authorizations on our credit card statements. Also, our cards companies confirm there is no issue, and we can use our cards to buy other products from other websites. This issue is further compounded by the fact that Square-Enix is refusing payment from companies such as PayPal and UltimatePay.
Please look into this issue further. Square-Enix is losing a large number of customers to poor customer service in this regard.