Page 44 of 127 FirstFirst ... 34 42 43 44 45 46 54 94 ... LastLast
Results 431 to 440 of 1265
  1. #431
    Player
    Caeylen's Avatar
    Join Date
    Jun 2013
    Posts
    4
    Character
    Caeylen Haeydel
    World
    Tonberry
    Main Class
    Conjurer Lv 50
    I used my CC on this account and it works just fine. I wanted to use the same card on my roommate's account but I got the 401/601 errors. So, I bought a game card for my second account and it is also being declined. Please fix this soon Square-Enix.

    Square-Enix says that it is an issue with my credit card company. I called them and confirmed that it was not. I then proceeded to use the same credit card to buy a game time card from Walmart.com. I had no issues using the same credit card on Walmart.com. Now, I have a valid game time card, but that is also not being accepted by square-enix.
    (0)

  2. #432
    Player
    Caeylen's Avatar
    Join Date
    Jun 2013
    Posts
    4
    Character
    Caeylen Haeydel
    World
    Tonberry
    Main Class
    Conjurer Lv 50
    I just submitted an inquiry to SE. Let's hope this doesn't take forever...

    I am trying to renew the subscription on my second account (username: XXXXXX // email: XXXXX@XXXX.com) using the same credit card that I have used to pay for this account. However, I am receiving 401/601 errors when I attempt to do this. I know that you say that these errors mean that there is an issue with my credit card company. I called them and confirmed that there is NO issue, and my card can accept payment just fine. Also, if there were an error with my credit card, then I wouldn't have been able to renew my subscription on THIS account.

    Since I wasn't able to renew my subscription on my second account with my credit card, I tried to use an Ultimate Game Card and pay using the Crysta method. I used the same credit card which was said had problems to buy an Ultimate Game Card from Walmart.com. This proves that there was no error with my credit card. I then tried to use that game card on your website, but it was also declined.

    I think there is an on-going issue with your companies payment methods. There is a very long thread on the official forums (http://forum.square-enix.com/ffxiv/t...1-and-601)that started over 2 weeks ago and is still accruing hits today. The moderator starts by outlining issues with the credit card companies, and stating that the issue could be with entering the credit card information incorrectly. This is obviously not the case because several users (myself included) have recieved $1.00 authorizations on our credit card statements. Also, our cards companies confirm there is no issue, and we can use our cards to buy other products from other websites. This issue is further compounded by the fact that Square-Enix is refusing payment from companies such as PayPal and UltimatePay.

    Please look into this issue further. Square-Enix is losing a large number of customers to poor customer service in this regard.
    (0)

  3. #433
    Player
    zzapp's Avatar
    Join Date
    Mar 2011
    Posts
    355
    Character
    Eli Storm
    World
    Hyperion
    Main Class
    Carpenter Lv 50
    Quote Originally Posted by Zaychan View Post
    I got a response to my contact to them, which basically says "We do not have information on why your transaction may not have been approved... wait 30 minutes... and try again... we are unable to see exactly why the transaction was declined... if your card resulted in ... the codes listed above, that card will be blocked from further billing attempts for 24 hours..." (codes mentioned being 601, 401, 105)

    If they want people to subscribe, they need to find a way to figure this out and fix it. How can they seriously think it is acceptable to charge people a monthly fee, but not be able to troubleshoot their payment system?
    Be careful, once your account is blocked for 30 days, as mine is, every time you try during that block period will extend the block. Find out from SE when you block period ends, and don't try again until then.
    (0)

  4. #434
    Player
    Sanca's Avatar
    Join Date
    Oct 2013
    Posts
    9
    Character
    Sanca Ren
    World
    Cerberus
    Main Class
    Arcanist Lv 50
    We should figure out what the people getting this error have in common. From what I've skimmed, people that seem to have this problem are using mostly legacy accounts? I myself used a vanilla FF XIV key to activate Realm Reborn. So I didn't get the legacy status but a completely new service account. I just had my friend purchase game time, it worked perfectly on his account but the same credit card gave error 401 on my account. So both my card and my friend's card give 401 on my account.
    (0)

  5. #435
    Player
    BraveVesperia1990's Avatar
    Join Date
    Oct 2013
    Posts
    11
    Character
    Brave Vesperia
    World
    Typhon
    Main Class
    Conjurer Lv 50
    How can i check my account blocked or not ? And a time card 60 days works perfectly ? Any error ?
    (0)

  6. #436
    Player
    Iymala's Avatar
    Join Date
    Aug 2013
    Posts
    120
    Character
    Iymala Vayle
    World
    Cactuar
    Main Class
    Conjurer Lv 53
    We do not have Legacy accounts and had the billing issue. So it is not limited to Legacy accounts.
    (0)

  7. #437
    Player
    Guammasa's Avatar
    Join Date
    Aug 2013
    Posts
    54
    Character
    G'azra Nunh
    World
    Behemoth
    Main Class
    Marauder Lv 50
    I have 2 accounts, one of them the region was set to Guam, the other United States.

    Guam Account - no crysta option, 401/601 for everything...

    United States account - no problems, registered through crysta via Paypal because my CC is likely blocked from trying on my Guam account...


    so, this obviously is an error of some sort on the SE side but we're the ones suffering and trying to figure it out.

    I'm tempted to just give up on SE support, because they're horrible and virtually useless, and just buy a 3rd copy of the game and start all over with what I've learned about registering the region.

    I put in a ticket to try and get the region changed, or maybe get the product ID registered to another account so I don't have to buy the game again, but I'm not holding my breath in hopes of a change at SE support.
    (0)

  8. #438
    Player
    Semaphore1842's Avatar
    Join Date
    Oct 2013
    Posts
    15
    Character
    Castella Semaphore
    World
    Faerie
    Main Class
    Arcanist Lv 13
    At the very least they should have changed the "go back and try again" error to something warning the user that in their infinite stupidity, the retards at SE decided it's a good idea to refuse to be paid by their customers for a whole damn month.

    What kind of drooling moron do you have to be to be screwing over your own customers like that. How on earth do these people even have jobs?
    (2)

  9. #439
    Player
    Zeila's Avatar
    Join Date
    Aug 2013
    Posts
    73
    Character
    Zei Vi
    World
    Exodus
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by Caeylen View Post
    I used my CC on this account and it works just fine. I wanted to use the same card on my roommate's account but I got the 401/601 errors. So, I bought a game card for my second account and it is also being declined. Please fix this soon Square-Enix.

    Square-Enix says that it is an issue with my credit card company. I called them and confirmed that it was not. I then proceeded to use the same credit card to buy a game time card from Walmart.com. I had no issues using the same credit card on Walmart.com. Now, I have a valid game time card, but that is also not being accepted by square-enix.
    Have the same issue, tried paypal, tried 4 different cards (Visa/Mastercard), even bought a Game Time Card still can't do anything. At this point I've already tried multiple times, no answer from SE on a ticket I put in weeks ago, I am pretty much done at this point. It's just unfortunate they are going to bleed subs due to people not being able to sub, interesting. I wish everyone luck that still keeps on trying.
    (0)

    Server: Exodus
    ____________________________________________
    Visit us @ http://www.nyalus.com

  10. #440
    Player
    Zaychan's Avatar
    Join Date
    Aug 2013
    Posts
    12
    Character
    Maya Zay
    World
    Ultima
    Main Class
    Archer Lv 15
    Basically I think the problem is two things (1) they need to tell us what the error is and tell us what the block period is, and in fact don't put up ridiculous blocks in the first place after only 1 error, but instead they don't tell us, people have an error on the first try, people block themselves without knowing it, and keep trying, and extend the block period still with no clue how long they are blocked (2) they have a lot of quirks in their system that are causing errors and need to fix them - most likely something they need to fix between themselves and Global Collect - they need to make sure they are transmitting the correct information needed to process the transactions and that they are not rejecting things for wrong reasons
    (0)

Page 44 of 127 FirstFirst ... 34 42 43 44 45 46 54 94 ... LastLast