Payment Method Registration Errors [Error Code 401 and 601]

[Namir]

They will not fix this guys, really, just give up, I already did... Best thing to do is play other games. A total of what, about 70 pages (counting the other thread bublex locked for no reason...) and nothing but a single reply, which might as well be no reply at all? Yeah, time to move on.

[Orion31]

You have a failsafe in crysta. There's a solution for Crysta buying a few posts back using Ultimate Pay. Use that.

Like the other person that responded to you, not all regions can buy Crysta. I'm from Guam a U.S. Territory however their payment system (Globalconnect?) does not recognize Guam as part of the "American Region" even though SEs "Software License Agreement" does recognize Guam as part of the "American Region." (http://support.na.square-enix.com/ru...ag=software_en) I was reading in other posts that players in Puerto Rico are having the same issues. 601/401 and unable to buy Crysta.

[ViciousValentine]

Crysta is not a failsafe for a large majority of people. First Error 1017 and now 401/601.....SE should see people are at the boiling point.

[Erra]

I live in EU and was able to buy Crysta using PayPal option in Mogstation

Also when you get 601/401 are your bank account charged for 1$ by SE or GlobalCollect ? In my situation I was getting 601 with Visa Electron but registering VISA Electron as VISA on MogStation solved my problem O.o

[PaperHageshi]

Team
I have the same problem, i live in Latin America and tried with 6 different cards from 3 countries, including US. I may have a hint of how this works, and is not SE fault, is the partner they choose to provide support and delivering the payment system. I think if we stick together and everyone just submit their tickets to SE Support they will realize that hey have a HUGE problem with their payment system. As you can see, the current GM in this forum states that the current users with this issue is an "small number", but this WILL Increase, and it would be a shame for SE, after ALL this work, losing players for problems with payment systems, a thing not even related to the game.
Lets stick together and SPAM those tickets. Also, twitter and other ways to let know SE supervisors about this problem.
Also, the problem is NOT Global Collect, i used that for another payments and works just fine.

Regards.

Paper

[ShuyinTakahara]

I'm having the same Issue too. I want to renew my sub which In turn runs out In 9 days time. Yet I get the dreaded 601 each time. Any suggestions? it's a Visa electron.

[Wyverm]

I'm having the same Issue too. I want to renew my sub which In turn runs out In 9 days time. Yet I get the dreaded 601 each time. Any suggestions? it's a Visa electron.

Can you buy Crysta ? If not, there isn't a solution yet, just pray or quit the game.

[Tyro]

Lets stick together and SPAM those tickets. Also, twitter and other ways to let know SE supervisors about this problem.

Paper

I support this! Lets set a time and day for spamming this!

[shenirio]

just got an email from them for a ticket i submited over a week ago, told them that i was not able to pay by deibt or credit card and i could not use crysta or ultimate pay because of the region i am in and this is what they replied with.

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are sorry that you are encountering a 601 Error when trying to register your bank card in your Square Enix Account.

Please make sure that direct debits are a valid option on your bank card.

Please note, that this issue may be caused by transactions being blocked due to unauthorised payments and/or too many attempts per card number, Square Enix Account or email address on a given day. One bank card cannot be used more than three times per day. If you have made two tries already, we would advise you to not try a third time, as more attempts may cause the issuing bank to block the card in order to prevent suspicious activities.

You may have to wait anywhere from 24 hours to 30 days before trying again depending on how often you attempted to register the bank card before contacting us. Please let us know if you wish to escalate this issue to our head office for further investigation.

In the meantime, you may wish to use either the ClickandBuy service or Square Enix Crysta.

We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

[shenirio]

note that the support email is from EU instead of NA where my account is registered, and we all know the part about the bullshit excuse that it is our banks that blocking the payment. Honestly if they dont say something like they will look in to this i will just call it quits eventhough i'm a 1.0 CE holder