Payment Method Registration Errors [Error Code 401 and 601]

[Chross]

i've got 2 of my friend having the same problem. Both are having 401 and 601 error. The problem is where they got charged but they could not be able to play the game. One of my friend got charged 3 times while the other got charged 2 times. 3 of us are using the same bank but why my friends can't play the game while i can? They both calling SE customer service and at the end what they get was "there is nothing we can't do or our supervisor can't do" and a hang up. Excuse me? It was "you" who invited "us" to play your failed game back and after you got successful you just dumped us away and ripping our money off? Even though at the moment I can play your game, without my friend (+ and after what your customer service did to my friends) I doubt I can enjoy the game.

[Legionz]

I honestly think they will not fix this. They have not showed they care at all and i refuse to start over, makes absolutely no sense at all to star over cause their payment system is archaic.

[DFEGHALI]

As you guys can see here, it looks like that we are like 0.5% of the customers who are having those issues

so SE will not care and will not do anything at all!

I am still checking the forum everyday to see whats going on, but for now i am done with the game till SE contact me to apologize and fix my problem and if they don't do that so they lost me and i will always gonna talk bad about this Company

Trust me EA is so much better and SE
at least EA know their problem and the are working on it but SE?

Where the hell is their Customer support? NOWHERE to be found and if you do, they cannot do anything at all! not even reset your ban so you can try again with them on the phone using any of your cards..

[DreamCast]

So my story of ARR ....
Beta don't like crossbar but lvl cap makes it manageable
Open beta REALLY don't like cross bar >.<
EA still cross bar >.< no option for legacy hotbar grrrrr , oooh whats this 1017
Launch 2-3 weeks of 1017 with 1-2 hr log in times
And now this fuckin 601 bollox .
SE can suck my nutz im outta here.

[Braj]

Check that, works for me!
http://forum.square-enix.com/ffxiv/t...orks-for-me%29

This worked.

[Aketo]

It boggles my mind that a company would blandly ignore customers that are trying to give them money, they must be stupid I mean has no one told them from the english side to the japanese side what is going on?

This might be a example of a language barrier or or just plain stubbornness, but still in the end are the GMs, and moderators suppose to you know communicate the issues to SE in japan assuming they even care which I would think they would if they want to continue having a job?

I mean why would you ignore the very people giving you money to continue to even allow you to work I mean if you as a customer service rep don't help us in a meaningful way guess what happens SE gets less and less money, people quit and your fired due to the lack of needing extra personnel.

I mean this really blows my mind are people this stupid?

I do wonder if that really is the case because I doubt some of the 1.0 players in japan are not also having similar issues.

[Ultradark]

I don't really know the reason of the delay for sure but this may be the only reason I am quitting the game (being forced to o_O).

I think the reason they are very slow to react is because of the Tokyo Game Show 2013. However, this is a really annoying thought that they don't anything because the producer/director is busy with an event while major errors like this happen to the game meanwhile.

[vane_Xxx]

1.0 C.E acc here, was having same problem as everyone, 3 CC's, 2 debits, paypal, UGC nothing worked , what i did to fix my problem was to wait 40 hrs to pass from last time i tried adding cards or movements to my acc, but i did arround 15'ish tries so it didn't lock for 10+ days. unregister my CC information from the old site and leave it unregistered, then i added crista from the UGC card i had.

the only diference i noticed was that i no longer had my character binded to my Legacy account profile on Mogstation before i made the crista payment, 40hrs before i did, and you could see my profile binded on my acc, IDK if the unregistering did the fix or i think it got "Ninja" fixed ... hope this helps.

[Zadin]

unregister my CC information from the old site and leave it unregistered, then i added crista from the UGC card i had.

Don't know if it will help for those who never registered anything in the first place.
It was the first time I tried to register a payment for Square, and if this continues probably the last.

[Orma]

1.0 C.E acc here, was having same problem as everyone, 3 CC's, 2 debits, paypal, UGC nothing worked , what i did to fix my problem was to wait 40 hrs to pass from last time i tried adding cards or movements to my acc, but i did arround 15'ish tries so it didn't lock for 10+ days. unregister my CC information from the old site and leave it unregistered, then i added crista from the UGC card i had.

the only diference i noticed was that i no longer had my character binded to my Legacy account profile on Mogstation before i made the crista payment, 40hrs before i did, and you could see my profile binded on my acc, IDK if the unregistering did the fix or i think it got "Ninja" fixed ... hope this helps.

So you unregistered everything from the old site and and waited before trying buying crysta from Mogstation?