Payment Method Registration Errors [Error Code 401 and 601]

[YarozeX]

Okay, I fixed this myself by using Ultimatepay. Even when using paypal I would still get rejected. After a lot of searching it was due to me being in Japan and my IP address not being close to my stateside billing address. All you need to do is call Ultimatepay and they can tell you how to fix this to buy crysta.

[Kayserz]

I'd like to add my experience to this thread too. I've been a customer for many years and had my account setup with Puerto Rico as country. Due to the cumbersome system SE has for registering payment method in the past I had to use Click and Buy service which was working fine, that is until SE decided to stop using said service on July 2013.

I had yet again tried to updated my payment method and was unable to add my credit card, nor purchase any crysta. After many tries and hours lost for trying and get help from support, those efforts were not fruitful, indeed I feel they don't have the ability to help whatsoever, which from my point of view are wasted company resources. I'm also owner of version 1.0 CE and was able to enjoy just a few days of the new trial, and that was it.

I believe that what is going on is that Puerto Rico being setup as a country in SE account management system, is causing trouble with the credit card validation system because it expects to be different from US. In my case, my cards are registered as US, because after all, PR is a US territory. Furthermore, being treated as a different country render us unable to purchase crysta via Paypal or other method such as the Ultimate Game Cards etc.

I suggested the support people to help me change the country from Puerto Rico to US, but they are not allowed to do so. Therefore everyone looses here. I think they should at least be able to do this once just to help set things straight, but it is not the case.

Last recommendation I got from support was to purchase the game AGAIN and register under different country. It is easy for them to say so, but I've invested time and effort that would be lost if I did that, although I was willing to do it if at least they allow me to transfer everything from my old account. The answer was still no.

It is a shame that a company this size after spending so much to do the "RIGHT" thing is hurting the faithful customers who never stop believing them and kept supporting it.
My only hope is that someone with some sense of commitment will read all this and make the right call. (yes, I still have hope).

Regards.
Luis F

[Astrah]

I used it 2 or3 times, not totally sure but it wasnt over 3 times...

[Hycinthus]

Okay, I fixed this myself by using Ultimatepay. Even when using paypal I would still get rejected. After a lot of searching it was due to me being in Japan and my IP address not being close to my stateside billing address. All you need to do is call Ultimatepay and they can tell you how to fix this to buy crysta.

I live in China, and also my billing address is US. Ultimatepay is like paypal? How do I contact them

[Corrderio]

I used it 2 or3 times, not totally sure but it wasnt over 3 times...

That's probably why. I used mine a lot thinking the payment server was under heavy load or something.

[darthkyron]

I'm still thinking that they are doing this on purpose to the majority of 1.0 players, so WE buy the game again.
I mean they make more this way.
I wonder if all the new players will have the same problem we have.

BTW when people mention account locked for 30 days, you mean that we can't even use a UGC on our Square enix account because it's frozen?

[Rissy]

I'm still thinking that they are doing this on purpose to the majority of 1.0 players, so WE buy the game again.

I really fail to see the logic in statements like that. Buying the game again isn't going to fix the problem, it's just going to let you play a completely different account for 30 days before you're screwed again. No one's going to keep buying the game every month to restart the game every month (unless they're making money from RMT). Besides, physical Collector's Edition, PS3 edition, pre-order bonuses was already enough to make people rebuy the game. The errors also made it hard for people to buy digital CE, which also milked 1.0 player money. These errors are sabotaging FFXIV's revenue, not making more revenue for Square Enix. If anything, this is giving UltimatePay/PlaySpan extra revenue, because people are paying for Ultimate Game Cards instead of direct payments to Square Enix.

[Corrderio]

Well my credit card went through using UltimatePay, but not the default Credit Card option. So something is screwed up with GlobalPay or whatever it's called.

[shenirio]

How did you pay with UltimatePay? cause my account doesn't give me that option, the only options I have on my account is. Sub Services, Enter Bonus Code, Add PS3 code and add Preorder Bonus code. that is all no other payment option is available to me.

[YarozeX]

How did you pay with UltimatePay? cause my account doesn't give me that option, the only options I have on my account is. Sub Services, Enter Bonus Code, Add PS3 code and add Preorder Bonus code. that is all no other payment option is available to me.

Go to Mogstation > Square Enix Account Settings tab > Add Crysta > Select amount > Next > Select Ultimatepay radio button > Select Payapl tab > Then click next > And should be like a normal transaction from there.

But be warned if you get a 601 error it is more than likey the IP address issue I stated earlier.

And if anyone want to maybe try to contact Global Connect here seems to be a page with some phone numbers thou unsure if they can help.

http://www.globalcollect.com/consume...r-support-247/