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  1. #1
    Player
    hidroponiko's Avatar
    Join Date
    May 2014
    Posts
    3
    Character
    Don Canuto
    World
    Ragnarok
    Main Class
    Lancer Lv 48
    and as I recover that money? because aora hit and suddenly you enter leave me 5 USD in crysta clear aora but missing an 8 euros you can not renew charged and await your response please
    (0)

  2. #2
    Player
    rakaiel's Avatar
    Join Date
    May 2014
    Posts
    2
    Character
    Rakai El
    World
    Balmung
    Main Class
    Lancer Lv 50
    been receiving an error since the 3rd
    An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 406)

    contacted my bank, everything is fine on their end.
    I have tried a several times since the 3rd to re-subscribe (noticing $1 being withdrawn and not cancelled everytime)
    Have had no luck contacting SE. Their support is down since the 24th.
    Quite annoyed.
    Am hoping will receive the money back because i didnt get what i was wanting to buy.
    Ive seen in many different threads that their is a probable suspension on my account (no notification given) for either 24 hours per attempt of said transaction or else a 30 day stand down. If there is any truth to these i would like to know. Still waiting to get in contact with SE support -.-
    (0)

  3. #3
    Player
    Shuji87's Avatar
    Join Date
    Apr 2014
    Posts
    3
    Character
    Shu Heal
    World
    Moogle
    Main Class
    Conjurer Lv 26
    So, I managed to contact support with web chat, a little ass, they told me to send an email with card details
    (0)

  4. #4
    Player
    rakaiel's Avatar
    Join Date
    May 2014
    Posts
    2
    Character
    Rakai El
    World
    Balmung
    Main Class
    Lancer Lv 50
    I managed to web chat with with support. They have escalated the issue to head office because it is a payment issue...

    This is what i got:
    The 401/601 error relates to an issue processing your payment. We recommend you do not try to register your payment method again as more attempts may cause your card to be blocked on our service for up to 30 days.

    Please note that if you are using the credit/debit card option and have already made 3 attempts or more to make this payment, you will need to wait at least 24 hours before trying again.

    To help us investigate further, we would like you to provide the following information:

    - Square Enix ID
    - The type of card you are using (Credit/Debit, ELV, VISA, MasterCard etc.)
    - The country the card was issued in
    - The country you are currently in
    - The name of the bank that issued the card
    - The number of times you tried to process the payment after you got the initial error message
    After replying i got:
    Ok, I have escalated the issue to our head office in order to look into this further for you
    and then:
    We will be in touch via email as soon as we have more information for you
    Seems kind of scripted to me. As if i were talking to a bot... Nevertheless I await said email
    (0)

  5. #5
    Player
    Moriix's Avatar
    Join Date
    Aug 2013
    Posts
    140
    Character
    Rin Natrix
    World
    Odin
    Main Class
    White Mage Lv 60
    Do you all guys can use your credit card or you using Time Card 60 days ?

    Im just wondering , is it only me who still suffering from this issue or not ?

    I really want more retainers so once my sub is over and still can't resub with my CC im thinking seirsly of leaving the game till the next patch , hopefully they could fix it in that time .
    (1)

  6. #6
    Player

    Join Date
    May 2014
    Location
    Melbourne
    Posts
    2
    I just tried to renew today for the first time, got an error code 406, plenty of money in the account.I just deleted the game, I don't feel comfortable subscribing to a service that charges me for an error code and still leaves me with no subscription. Good bye, square: another lost customer.
    (1)

  7. #7
    Player
    Praeses's Avatar
    Join Date
    May 2014
    Posts
    1
    Character
    Praeses Swa
    World
    Gilgamesh
    Main Class
    Marauder Lv 50

    What solved my 401 errors

    Thanks to this thread, I finally was able to solve the 401 and give SE money.

    It was simply by changing browsers. Just use a browser that have no extensions running.
    (0)

  8. #8
    Player

    Join Date
    May 2014
    Location
    Melbourne
    Posts
    2
    I have to say Square should be applauded for the absolute contempt with which they treat customers who are trying to give them money. A 100 page thread...no response from Square at all. I've deleted the game and reported Square to my financial institution for fraud, I encourage everyone to do the same.
    (1)

  9. #9
    Player
    Arkaya's Avatar
    Join Date
    May 2014
    Posts
    1
    Character
    Arkaya Savaughn
    World
    Siren
    Main Class
    Pugilist Lv 50

    I finally figured it out!

    So, after weeks of trying different cards, changing accounts, different banks, different browsers, different methods, I finally found a 100% fool proof way to get around this problem...

    Quit trying and play a different game!!!

    No really... But I did figure something that worked for me anyway.

    Go sign up an account for UltimatePay (I couldn't actually log in, but I had the account made)
    Then I went and bought Crysta and when it asked me for payment method I always tried my debit/credit card to no avail, I received the same errors as given by the MogStation...
    So instead, I used UltimatePay as a method of payment even though I had no game card or anything other than an account made
    I put in my information and boom, it worked, I was able to buy crysta and use it to get in

    So 2 weeks later...

    Was it worth it? Probably not, this is one annoying system
    (0)
    Last edited by Arkaya; 05-17-2014 at 09:13 PM.

  10. #10
    Player
    Moriix's Avatar
    Join Date
    Aug 2013
    Posts
    140
    Character
    Rin Natrix
    World
    Odin
    Main Class
    White Mage Lv 60
    Ya I waited for 30 days to finally use my CC and did whatevee I wanted , Im not sure that I wont face it again also not sure if there will be someone who can wait 30 days like me .

    It sad to have waste so much time of my sub just wating , but I had MGS to play with XD .

    Do whatever SE to make it easy for us to give you our money .
    (0)

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