Payment Method Registration Errors [Error Code 401 and 601]

[turki18]

hi , I can use Final Fantasy XIV: A Realm Reborn (US) UGC-$15 for subscription ? or now

[Sixtail]

I tried to resubscribe this morning and I got error 406 when I reached the end of the process. When I checked the credit card logs online, I see 1 dollar charges for each attempt.

[ChiefMohican]

What is frustrating to me is that I purchased the Digital Collector's Edition with credit card and turned right around and tried to renew my subscription with the same card. Error-Code: 406. Checked my accounts' activity and see that the Digital Collector's Edition payment for $19.99 is pending along with two $1.00 transaction from when I attempted to renew my subscription. Twice! Explain that one Square Enix? And for sanity's sake, I tried another credit card and guess what?

"An error has occurred.

Please confirm the status of any relevant options and then try again.

For details, please contact the Square Enix Support Center.

(Error code: 406) "

Deja Vu! This is ridiculous. You sell me on your drug and I get addicted. Now, I'm throwing my money at you to get that high again. Is there a treatment center for FF addicts? I want to check myself in!!!!

[Najara]

For some reason the only option I'm getting is to use the Steam Wallet payment(I bought the game using Steam back in February, but used Crysta to pay for the subscription last month during March.) I thought I'd use the same steps this month and added crysta onto my account but there's no other payment options.

Is there something missing or wrong? If this is working as intended, then I want a refund, as well as some sort of notification that Steam accounts cannot use Crysta for their payment method(which is just ridiculous.) please fix this, SE.

[ChiefMohican]

UPDATE: I just don't get it. I was able to renew my son's subscription today with same credit card with no issues. I got two sons that play the game as well. Took the payment as normal. I go back to my account to see if I could renew and got same error. There is something related to my upgrade from ps3 to ps4 as to why I am getting that payment error. I can't do anything more except to rely on Customer Support on Monday.

[ewright33]

Square Enix has the worst customer service. I see a million of questions, myself included, ticket submissions from paying customers and they give us cookie cutter responses. I think we all know what to do. (Stop playing, stop paying, and discourage others to do the same). I only wish it was as difficult to get money out of consumers as it is to get satisfactory problem fixes out of Companies. I should have seen this coming. This was the most headache causing account creation process I have ever experienced. Everything is just clumsy and clunky.

[ComradeQuestions]

SOoooooo is this all just going completely unresolved by Square? I went to RE-subscribe, as in I had previously purchased 6 months, my credit information changed since then, so I went to prepay for ANOTHER 6 months only to get this 401 error. Tried again, same error. Tried unregistering/registering my payment information, same error. Tried buying Crista, same error. Tried different card, same error. Tried different browser (both Firefox/IE, both up to date) same error.

Checked my bank account, and now I have like 6 $1 transactions pending...

Soooo that would lead me to believe that it is OBVIOUSLY not my bank, but YOUR payment system/server having issues. And sure, I can go through the process of fraud/stop payments, but if I go that route, I sure as heck won't be coming back to FFXIV, even if I do really like the game. Nobody deserves to be ripped off or potentially defrauded because a company doesn't care about their payment process.

I don't get it though, you do all the hard stuff, the marketing, the programming, etc, and yet the place you falter is the ability to take money? What kind of a stupid business model is that?

[ChiefMohican]

Update: So I had two different experiences with customer service. Initially, I used the Chat Support option and that was simply not my ideal customer service experience. Granted, chatting, just like in FFXIV game play, is easy to misunderstand and/or not feel like you got your point across and vice-versa. But during my chat with customer service, I felt really rushed with prescript-ed text copied in the text box. My hangup was this...I wanted to understand why I got the error-code and the solution to my problem that I (the customer) was comfortable with. Which was, to renew my subscription (at $12.99) via the Account Services webpage. Not through a third-party. Which is what I was told was the solution, at $14.99. I was told that the error-code resulted from me using Chrome or Safari browser, as their payment services doesn't work well with the two browsers. Use Internet Explorer or Mozilla Firefox. I called her BS. I used all three browsers (minus Safari) and got the same error code. It didn't help either that she would refer to error-code 401, which I typed was only error-code 406. This is where I think I was lost in translation because as I read "Third-party services" at $14.99, in the chat as my solution, I see some back-alley, smoked-filled, low-rate shop taking my money and me not knowing if it actually is going to Square Enix for game-play. Of course, I was perturbed when I asked the rep why I couldn't use the Account Services option and pay $12.99 because I didn't want to pay $14.99 to this third-party service. Quickly, the rep copied the instructions to the third party services repeating that this is my only option and wanted to know if there was anything else. So I ended the chat expressing my frustration.

I then used the call option which lasted an hour of being on hold waiting for a rep, but when I did get a rep, I was pleasantly surprised that it was a well-spoken person on the other end. Sounded state-side if had I to guess. What's the odds of that? My hangup was quickly cured as I was given a plausible explanation for why I got the error-code. Which had to deal with suspicious activity alert reported from either my bank or Square Enix. Explanation went a little further than than, but it was such that I felt relieved that all was not lost. I was explained the option of using the Crysta Services, which is through a "third-party" company, which is Ultimate Pay. That if I used that, which is ran by another bank outside of what Square Enix uses, my credit card should go through there since any alerts received would not be carried over to the third-party company. In addition, once my account was renewed this way, that I should try to renew my subscription via the account service webpage as opposed to Crysta if I so choose to. And most-likely, I would be successful in that process. We shall see. So, I was convinced to use Crysta, where I purchased 1,299 which translated to $12.99. Payment accepted and (15) minutes later, 1,299 crysta showed in my account. Used that to pay for subscription and was back in the game. And BTW, remember those $1.00 charges I have showing up in my account, still pending (I think like a total of $6 or $7 bucks)? I was told that should be reimbursed to me soon since payment for subscription was not received. We shall see. As of today, it is still a withdrawal from my account along with my recent $12.99 for crysta through Ultimate Pay.

I will say this, the Error-Code 401 and 601 must be such or large enough issue that now Square Enix has extended their support to the weekend, where as I found, was not available before. Probably by chat alone. Good luck with that!!!

[ChiefMohican]

Edit: Be sure to sure to have ticket created before using phone-support option.You wont get any help until you do that 1st.

[MadBuelo]

Can someone please for the love of my life explain to me what is going on with this game? I have been trying to renew this game's subscription and it almost seems impossible in this Universe. I keep getting this error 401, error 406 every single time, can someone nicely explain to me what i am doing wrong and how i can fix this mess. Is Sony aware of this problem, posts and threads date back to 2011 !! Has this issue been going this long? Jeez .. what in the world could be going on? Please help me get a least some 30 days of game time. If not i am going to quit this game i sell it and forget about it for the rest of my lifetime !!

If this is any help in finding a solution to this problem. I've used the following payment methods.

-My Visa Card/Debit Card - Error 406
-A Pre-Paid Visa Card - Error 406
-A Credit Card/Discover - Error 401