Payment Method Registration Errors [Error Code 401 and 601]

[Myobi]

Anyone with error 406 managed to pay via Steam Wallet?
If so, is it possible to pay 2 different account via the same steam wallet? o.O;

[Myobi]

Kay, just shared this at http://forum.square-enix.com/ffxiv/t...82#post1991582
Will do it here aswell ~ good luck guys.

“Solved!”, kind of ~ Crysta does work, you must pay it via paypal.

1) Go to: https://www.paypal.com & make an account if you don’t have any yet.
2) Log into Mog Station @ https://secure.square-enix.com/account
3) Go to Square Enix Account Settings > Add Crysta
4) Select the amount of Crysta you need (1,099Crysta if you only use 1 character per server)
5) Select “UltimaPay” as payment method.
6) Select the extra choices tab & pick up “Paypal”.
7) Fill in with your account details & voilà!

It took me a couple of hours to get my Crysta, so you might have to wait awhile too, don’t stress out I had no errors or whatsoever ~ hopefully it will work out for you aswell.

[AhavaChriqui]

Having the same problem. Going through the thread right now. Has anyone found a solution that works for everyone?
also wondering if you get locked out for 30 days, does that mean those alternate solutions wont work?

Edit: Just noticed this is stickied to the top of the technical support forum. uh how can this go so unadressed with this many complaints

Edit 2: Does anyone have errors with the 60 day time cards? thinking about getting them.

[Beydude]

Cannot use card for payment gives me a error 406. I have a screen shot of it. Also I have called my bank card and there is nothing wrong on their end. Also noticed four $1 amounts taken out of my account with Square Enix name on it. I have tried using the cratals payment using paypal and that does not also work. i have contacted support and they have not given any resolution to the issue. They just state to do the same thing I am trying to do which is to pay for my account. My 3 friends did not start playing because of the service of the mog station and now I am having this issue and cannot play. Which if it does not get resolved soon i would just rather quit the game. It a great game it just that your mog station site just does not work or has issues.

[ariannef]

Cannot renew my subscription!

I waited 48 hours and tried again and had the same error. Both my credit card & my PayPal were rejected! My CC company says they don't have a record of any charge attempts and I've used it regularly for other things over the last 96 hours without a problem. On my PayPal account, the transaction goes through only to be cancelled & refunded by the seller!

When I went online for chat support (at the correct times) - there was no chat support function available -only email. It took them almost 3 days but they've just emailed back that they can't answer through email that I have to call their long distance number or use chat!

Is there a billing department I can call? rather than clog up technical support? This is becoming ridiculous!

[Myobi]

Cannot renew my subscription!

I waited 48 hours and tried again and had the same error. Both my credit card & my PayPal were rejected! My CC company says they don't have a record of any charge attempts and I've used it regularly for other things over the last 96 hours without a problem. On my PayPal account, the transaction goes through only to be cancelled & refunded by the seller!

When I went online for chat support (at the correct times) - there was no chat support function available -only email. It took them almost 3 days but they've just emailed back that they can't answer through email that I have to call their long distance number or use chat!

Is there a billing department I can call? rather than clog up technical support? This is becoming ridiculous!

Are you using “UltimaPay” to make the payment?

[Moriix]

Having the same problem. Going through the thread right now. Has anyone found a solution that works for everyone?
also wondering if you get locked out for 30 days, does that mean those alternate solutions wont work?

Edit: Just noticed this is stickied to the top of the technical support forum. uh how can this go so unadressed with this many complaints

Edit 2: Does anyone have errors with the 60 day time cards? thinking about getting them.

-No solution yet sadly

- yes when you lock you are locked not any
payment method will work , unless you live in US you could pay with crysta even thu I heard that people still get errors on that .

- I didn't had any errors with it and thats why I can play this game , but I think I saw people here posting that they had error with it , however Im pretty sure it will work everyone .

[Moriix]

Kay, just shared this at http://forum.square-enix.com/ffxiv/t...82#post1991582
Will do it here aswell ~ good luck guys.

Crysta doesn't work for PS3 users and some countries .

[Andhalas]

Same here... got Error 406, tried chat service, said the problem is on the card, tried 4 different cards (Master, discovery, Amex and another VISA) none of em worked... still got error 406...

[Blackroses_SGS]

I helped a friend get through 601s and 401s, and here what worked in simple steps:

1- Login as usual in Mogstation
2- Select "Square Enix Account Settings >> Register/Update Payment method".
3- Update payment information, then return to Mogstation and update again payment information with same information.
4- ???
5- S--t up and take my money!!!

I hope this helped!