Payment Method Registration Errors [Error Code 401 and 601]

[ba3oo]

The reason cannot be that I am in China could it? Who else is still stuck out?

That's what I think .. Am in Saudi Arabia , tried all the things u tried.. Even had my brother at usa to try his card.. Not sure what to do anymore
No one is answering us in this thread... I Guss SE don't care

[Wolfduke]

I'm also being prevented from paying. This game has been so riddled with issues (all of them technical) - I cannot understand how it is still surviving

[bulaizu]

not sure this will help anyone else but.

i was having the same problem as everyone else 601 error.

so i gave up and decided to listen to some music(i'm stationed overseas)

so i turned on my VPN (Overplay, set to US west coast) and forgot to turn it off before i attempted again.

i was able to get through and make a payment.

i cannot say this was the fix but it is the only thing i did different.

hope it helps

[Jiubei]

I have a theory...

How many of you that are having this problem bought your copy via website softcopy?

[KaneBunce]

I have a theory...

How many of you that are having this problem bought your copy via website softcopy?

Yes, I got a digital copy from SE's store. I don't think that is the cause though.

[Krr]

Everyone who's having an issue with unhelpful Square support agents: I would strongly advise contacting a third party consumer reporting agency such as the BBB, especially if they are putting fraudulent holds on your credit card account and denying you randomly while still charging money. They will be required to resolve the complaint through those channels rather than their crippled, useless, and rude customer support and if they fail their rating will be decreased.

It's a better mass action than posting in their forums and hearing no response.

I, for one, will not be logging into the game until this problem is fixed for my FC-mates.

[KaneBunce]

Everyone who's having an issue with unhelpful Square support agents: I would strongly advise contacting a third party consumer reporting agency such as the BBB, especially if they are putting fraudulent holds on your credit card account and denying you randomly while still charging money. They will be required to resolve the complaint through those channels rather than their crippled, useless, and rude customer support and if they fail their rating will be decreased.

It's a better mass action than posting in their forums and hearing no response.

I, for one, will not be logging into the game until this problem is fixed for my FC-mates.

Well I am still waiting to hear from support at all, so I will see how that goes first.

[ba3oo]

Well I am still waiting to hear from support at all, so I will see how that goes first.

I don't reccomnded waiting.. Email support just got back after like a week, not 48 hours....just to say sorry there is nothing we can do... Call phone service or chat support... I contacted chat support twice and they told me they cannot help me...only option I haven't tried is phone support... I am guessing same result... Anyone got the producer's number ?

[KaneBunce]

I don't reccomnded waiting.. Email support just got back after like a week, not 48 hours....just to say sorry there is nothing we can do... Call phone service or chat support... I contacted chat support twice and they told me they cannot help me...only option I haven't tried is phone support... I am guessing same result... Anyone got the producer's number ?

Phone support is not an option for me due to being in another country and chat support is not an option due to the time zone difference.

[KaneBunce]

And if they do what they done with you my response will be to demand the partial payments be refunded and then walk away from the game.